It Support Specialist
Resume:
Jesus Andres Perez Hernandez
Davenport, FL *****
**********@*****.***
Professional Summary
Resourceful IT Support Specialist with 5 years of experience in troubleshooting hardware and software issues, configuring operating systems and applications, and providing technical assistance to end-users. Proficient in a range of IT tools and technologies, including HTML, CSS, JavaScript, and MySQL. Possesses certifications in IBM IT and Networking Fundamentals and IBM Programming Fundamentals. Willing to relocate to: Davenport, FL
Work Experience
Loader
Chatham Steel Corporation-Orlando, FL
September 2021 to Present
• Efficiently loaded and unloaded trucks with merchandise, ensuring accurate inventory counts
• Operated forklifts and other equipment to safely transport goods within the warehouse
• Maintained a clean and organized work area, promoting safety and efficiency
• Verified incoming shipments against purchase orders to ensure accuracy
• Utilized scanning devices or manual methods to track inventory movement in the warehouse
• Adhered to all safety protocols when handling hazardous materials or operating machinery
• Communicated effectively with supervisors regarding any issues or concerns related to loading operations
• Contributed ideas for process improvements that enhanced productivity and reduced errors
• Trained new employees on proper loading techniques, equipment operation, and safety procedures
• Collaborated with logistics team to optimize loading schedules based on delivery requirements
• Participated in regular meetings/team huddles to discuss performance goals and share best practices
• Implemented quality control measures by inspecting outgoing shipments for accuracy
• Worked efficiently under pressure during peak periods while maintaining attention to detail
• Safely operated pallet jacks, hand trucks, dollies, or other material-handling equipment as needed
• Prioritized safety at all times by wearing appropriate personal protective equipment (PPE)
• Assisted in the loading/unloading of oversized or heavy items using appropriate lifting techniques IT support, (Santiago, Chile)
Experti-Santiago de Chile, Región Metropolitana
March 2018 to May 2018
• Provided technical support to end-users, troubleshooting hardware and software issues on PCs
• Installed and configured operating systems, applications, and drivers on PCs
• Resolved network connectivity issues by troubleshooting routers, switches, and modems
• Assisted in the setup of new PCs for employees including user account creation and data migration
• Responded promptly to help desk tickets, resolving technical problems within agreed service level agreements (SLAs)
• Conducted hardware repairs or replacements when necessary to minimize downtime for users
• Provided training sessions to educate end-users on basic PC troubleshooting techniques
• Implemented remote desktop tools to provide quick assistance to off-site employees
• Configured email clients such as Outlook or Thunderbird on PCs according to company standards
• Monitored antivirus software across all PCs ensuring up-to-date protection against malware threats
• Investigated root causes of recurring PC issues through thorough analysis of error logs
• Demonstrated expertise in diagnosing hardware failures by conducting comprehensive component- level testing
• Conducted regular inventory audits to ensure compliance with software licensing agreements
• Assisted in the implementation of IT policies and procedures related to PC usage, software installation, and internet access
• Conducted thorough testing of software applications to identify defects, bugs, and usability issues
• Performed regression testing on software updates to ensure existing functionalities were not affected by changes
• Identified and reported software defects using bug tracking systems such as JIRA or Bugzilla
• Mentored junior QA analysts by providing guidance on industry standards, methodologies, and best practices
Web Support Analyst
Egyptian corp-Los Teques, Miranda
May 2012 to September 2014
• Provided technical support to end-users, troubleshooting hardware and software issues
• Installed, configured, and maintained computer systems and peripherals
• Managed user accounts and permissions within Active Directory
• Developed training materials for end-users on common IT procedures and best practices
• Maintained knowledge base documentation for frequently encountered technical issues
• Collaborated with vendors to troubleshoot hardware failures under warranty agreements Web and IT Support
Distributor HCA-Turmero, Aragua
July 2010 to April 2012
Cargo y Empresa Programador web, Distribuidora HCA, Venezuela Julio 2010 - Abril 2012
• Provided technical support to end-users, troubleshooting hardware and software issues on PCs
• Installed and configured operating systems, applications, and drivers on PCs
• Performed regular maintenance tasks such as system updates, disk cleanup, and virus scans to ensure optimal PC performance
• Resolved network connectivity issues by troubleshooting routers, switches, and modems
• Conducted hardware repairs or replacements when necessary to minimize downtime for users
• Responded promptly to help desk tickets, resolving technical problems within agreed service level agreements (SLAs)
• Developed knowledge base articles and FAQs for common PC issues resulting in reduced ticket volume
• Migrated user profiles from old PCs to new ones using automated tools like USMT (User State Migration Tool)
• Served as a point-of-contact between end-users and third-party vendors during hardware repairs or replacements
• Developed and maintained responsive websites using HTML, CSS, and JavaScript
• Collaborated with designers to implement website layouts and user interfaces
• Optimized website performance by implementing efficient coding practices
• Implemented responsive design principles for optimal viewing experience on various devices
• Demonstrated strong problem-solving skills when resolving complex technical issues on live sites
• Implemented responsive email templates for effective email marketing campaigns Education
Ingeniero en Informática in mis
Universidad Nacional Experimental Rómulo Gallegos
Skills
• Web Development
• Photoshop CS6 (4 years)
• PHP, HTML, CSS, Jquery (4 years)
• Network support (3 years)
• Operating Systems
• CCTV (1 year)
• Help Desk
• MySQL, phpMyadmin (4 years)
Languages
• Español - Expert
• English - Intermediate
Certifications and Licenses
Certificación IBM IT and Networking Fundamentals.
July 2009 to Present
Certificación IBM Programming Fundamentals Certificate July 2009 to Present
Additional Information
• Punctual
• Teamwork
• Adaptable
• Empathetic,
• Creative
• Proactive
• Problem-solving skills
• Positive attitude
• Responsible
• Analytical skills
• Honesty
• Commitment
• Motivated
Contact this candidate