Technical Support Grocery Associate
Resume:
Judy
Faniel
*** *** ******, *****, ** *****
*********@****.***
I have 18 years of Technical Support Analysis, experience in Law Firms and other Companies. I work well with others and I am a great team player.
Skills
●I have 18 years in Exceptional Telephone Support etiquette as well as remote support.
●Proficient Troubleshooter in Software/Hardware Support for various tablets, laptops, desktops, mobile devices, and ipad’s.
●Providing document support as well as diverse PC knowledge.
●Creating trouble ticket to escalate issues which need to be resolved as well as closing tickets that have been resolved.
●Critical thinker, organized, patient as well as diligent.
Experience
NOV. 20, 2017 – 2020
Logistics Associate ITSS USAACE – Ft. Rucker, AL (contractor – DOD)
Imaging student tablets, answering phones, troubleshooting issues with customers as well as creating tickets. Updating tablet firmware, troubleshooting tablets and other duties as required.
NOV. 12, 2007 – OCT. 5, 2015
User Support Analyst / Tek-Systems Inc.
Answering Telephones in the US as well as our 42 European Field Offices to troubleshoot hardware/software issues for our customers.
Troubleshoot MS Office Professional Software Support Issues.
Help Troubleshoot Telephone Issues, reset voicemail password, email instructions and network connection issues.
Troubleshoot Citrix Remote Connection Issues with Desktop, Laptops, Ipad’s, as well as software. Example: Imanage, Live-note, West-mate, Interaction, Elite, Intranet, Internet, Real-player, Microsoft Media, Flash player, IE7&8, 9, Bill Back, Xerox Scanners, Adobe Reader, Adobe Acrobat Pro, Nuance Pro 7, Reach-back DM5, Blackberries, MS Open Office, MS Communicator 2007, Active Directory password resets, Databases, Filings, SFTA, FTP websites, PGP, RSA, Infran-View, Altiris, Word-perfect &Visio.
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Education
MARCH 12, 1989
Associate Degree Business / George Wallace Community College 1141 Wallace Drive, Dothan, AL 36303
Activities
I have worked with the following organizations, House of Ruth, American Red Cross, The Psychiatric Institute of Washington. I like to volunteer when I can as often as I can.
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