Data Analyst

Daniel Mensah

Laurel, MD *****

Phone - 443-***-****, Email - ******.**********@*****.***, Relevant Links - LinkedIn Resident Permit Fully Work Authorized No Visa Sponsorship Required PROFESSIONAL SUMMARY

Information Technology (IT) professional with 10+ years of work experience and working for the US Government (USAID/USADF) as a Foreign Service National (FSN) with proven ability in the area of system operations, management and administration, security management, networking, systems analysis/design, data analysis, training, helpdesk/user support and project management. KEY SKILLS

• Collect, clean, and organize data from various sources for accuracy, completeness, and reliability.

• Perform data analysis to identify trends, patterns, and correlations.

• Create data models, algorithm, and statistical techniques to solve problems.

• Develop actionable insights based on analysis to support decisions.

• Collaboration with multiple teams to understand requirements and objectives.

• Monitor data quality and integrity.

• Develop data visualizations, dashboards, and reports.

• Proficient in SQL, Python, R and related programming. PROFESSIONAL EXPERIENCE

Systems/Database Administrator 10/2023

National Pensions Regulatory Authority (NPRA), Accra, Ghana Government organization established by the National Pensions Act 2008, (Act 766) as amended to regulate and monitor the operations of the three-tier pension scheme and ensure effective administration of all pensions in the country. It has 10 branch offices around the country with staff strength of 200-300.

• Deployed and configured IT server and network infrastructure, including Windows Server Domain and Active Directory; enhanced server and network security by 85%, significantly reducing vulnerabilities.

• Formulated and executed the IT Strategic plan, pinpointing cost-effective technologies and solutions to align with business objectives, enhancing operational efficiency and achieving 90% cost savings

• Developed and implemented IT security policies, procedures, manuals and standards to ensure about 80% improvement in the governance, risk, compliance and security controls of the Authority’s IT infrastructure.

• Conducted monthly IT security audits for the organization, successfully identified potential vulnerabilities and rectified them by applying the recommended patches which improved incidence of compromise of the Authority’s server and network infrastructure by 90%.

• Developed and implemented data analytical systems (MS Excel and Access, SQL, Python, Power BI) by harnessing pensions industry data and optimizing processes for the Authority’s decision-making to effectively regulate and monitor the industry.

IT Manager 07/2010

United States African Development Foundation (USADF), Accra, Ghana As a US Government Mission in Ghana mandated to oversee the African Development Foundation programs in West Africa, Ghana, Nigeria and Guinea client Missions under the poverty alleviation project in Africa.

• Deployed IT server and network infrastructure to the West African Mission in Ghana and the client Missions.

• Provided remote systems support and periodically traveled to the client Mission for on-site support.

• Established help desk support to handle and resolve client Missions user complex needs which boasted computer utilization and user confidence by 85%.

• Conducted monthly IT security audits for the organization, successfully identified potential vulnerabilities and rectified them by applying the recommended patches. IT Manager 01/2007

United States Agency for International Development (USAID), Accra, Ghana As a US Government Agency in Ghana, the USAID West Africa Regional Mission partners with regional organizations, the private sector and with local partners to achieve peace and prosperity covering 21 countries in Africa.

• Provided IT systems operations support for West Africa, Ghana, and Liberia client Missions.

• Designed and setup the USAID/West Africa office network infrastructure in Ghana and coordinated its relocation from Mali to Ghana.

• Developed, implemented, and monitored the IT Security policies, operational procedures, standards, manuals for the organization to increase IT security awareness and efficiency.

• Designed and setup the USAID/Liberia Mission IT server and network infrastructure and domain active directory after the war in that country.

• Managed the Mission’s computer based financial systems to effectively manage Mission’s operational expenses and programs accountability to the US Government.

• Conducted monthly IT security audits for the organization, successfully identified potential vulnerabilities and rectified them by applying the recommended patches. ADDITIONAL WORK EXPERIENCE

Senior Information Technology Manager 03/2021

National Pensions Regulatory Authority (NPRA): Accra, Ghana Developed, directed, and coordinated a project and 10-team members towards the valuation, auditing and transfer of the Temporary Pension Funds Account (TPFA) to Public and Private Sector Pension Registered Schemes as a part of the transitional arrangement of the Authority. Acted as the Head of Standards and Compliance Directorate by leading, coordinating and supervised 20 staff and the Standards & Compliance operations of the Authority to ensure that the highest standards were achieved and maintained in accordance with quality assurance policies in pursuance of Act 766 as amended and that legal specifications are adhered to.

EDUCATION

Master of Business Administration (MBA),Project Management University of Ghana Business School:

Accra, Ghana

Bachelor of Science (BS),Computer Science

Kwame Nkrumah University of Science and Technology: Kumasi, Ghana

PROFESSIONAL DEVELOPMENT/AFFILIATIONS

• PMI-Project Management Professional (PMP) and Agile Project Methodology Delivery Training, Dubai, UAE, 09/2021.

• Training in Business Processing Management and Information Technology (BPM/IT) Summer School at, University of Utrecht, Holland, 08/2019.

• Training on ICT Strategy, Governance and Project Management organized by Crown Agents, London, England, 11/2016.

PROFESSIONAL CERTIFICATION:

● CompTia Security + Certification (SY01-701, 2025 to 2028)

● Currently pursuing Project Management Professional (PMP) certification.

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