Service Representative Customer

Mitchela Lundy

Attentive and detail-oriented Customer Service Representative energized by the challenges and opportunities offered within fast-paced, quality-critical call center environments. Interact well with callers requesting product information and technical support, responding with professionalism and empathy while proactively resolving conflicts to prevent escalation and ensure customer satisfaction. 1752 Americana Blvd Orlando, Florida 32839 321-***-**** **********@*****.*** WORK EXPERIENCE

Conduent — Customer Service Representative

Truist — Customer Service Representative

Alliance One/Epass — Customer Service Representative EDUCATION

Jones High School — High School diploma

11/2018 to 07/2020, Orlando, Florida

Take calls to help customers on their Sunpass accounts. Provide information make payments and make disputes per customer requests 07/2022 to 6/2023, Orlando, Florida

Take inbound calls to help clients with their Truist business credit cards. Make payments, disputes and assist clients with their credit card information and bills

07/2023 to Present, Orlando, Florida

Take inbound calls to help customers with epass accounts. Make payments/ disputes. Resolving customer issues and inquiries regarding epass accounts and invoices

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