Patient Care Customer Service
Resume:
MAURCELLE SHANNON
To fulfill a service that is beneficial to both my community and other public safety officials while maintaining a lasting career.
Conyers, GA 30094
maurcelle_s90@hotmail... com
Work Experience
Henry County Fire Rescue — Firefighter/AEMT Recruit Northside Hospital — Security Officer 1
National EMS — EMT-B
07 2024 to Present, McDonough, GA
Serve the community the communications pertaining to critical, emergent, and non- emergent incidents. Provide BLS and patient care to those in need. Assess patients and provide definitive care through documentation and medications. 04 2024 to 09 2024, Atlanta,GA
Conducts activities to provide a safe and secure environment for Hospital patients, visitors, and employees. Required to interface with visitors, staff, physicians, patients and family members.
09 2023 to 03 2024, Conyers, GA
Provide BLS and first aid patient care to 911 emergency and non emergency dispatch calls. Transport patients via ambulance to and from designated emergency care facilities.Diagnose and respond to illnesses and physical conditions, including prescription of medication, heath counseling and education, and provision of care supportive to and restorative of life and well- being.
Tractor Supply Co. — Customer Service Representative Brinks Inc. — CIT Messenger
Southeastern Freight Lines — Dock Worker
07 2022 to 10 2023, Conyers, GA
Restock and merchandise sales floor. Assist customers with pet, clothing, gardening, hardware, and tractor supplies. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience 09 2020 to 02 2022, Hapeville,Ga
Prepare and deliver/receive valuable goods to banks, ATMS, department stores, retailers, etc. Drive automatic armored vehicles and other vehicles on designated routes servicing customer locations. Service ATMs and Smart Safes. Service customer stops, including delivering customer change orders and picking up deposits. Load/unload vehicle cargo including multiple bags and boxes of coins. Count items, record, and sign for cargo items. 11 2019 to 07 2020, Atlanta, Ga
Organize freight via forklift to be distributed throughout the southeastern region and parts of California. Loading, unloading and staging skids and customer freight. Building loads (using freight tools) to ready multiple trailers for departure. Ensure accurate freight inventory w/ help of Handheld scanning technology. Coordinate correct and efficient loading of trailers. Recouping or repairing pallets and freight as needed. Dock, apron, trailer, and yard cleanliness
Loomis Co. — ATM Technician, DOT Driver, Vault Clerk Bakers Shoe Co. — Sales Associate/ Stock personnel FedEx Express — Package Handler
Kroger Co. — Courtesy Clerk/ Produce Clerk
11 2011 to 11 2017, Atlanta, Ga
Organize currency to be distributed to ATMS, Banks, department stores, and other companies under contractual agreements. Drive routes for those goods to be delivered locally and throughout the states of Georgia, Tennessee, and Alabama. Drive automatic armored vehicles and other vehicles on designated routes servicing customer locations. Service ATMs and Smart Safes. Service customer stops, including delivering customer change orders and picking up deposits. Load/unload vehicle cargo including multiple bags and boxes of coins. Count items, record, and sign for cargo items. Other duties as assigned by management.
09 2010 to 07 2011, Decatur, Ga
Performs sales and customer service responsibilities. Performs cashiering, stockroom upkeep and store upkeep as needed. Maintains company standards regarding personal sales metrics.
09 2009 to 11 2011, Atlanta, Ga
Receive and organize packages from Express aircraft. Expedite shipments and high stack USPS trailers. Provides movement of packages, documents, dangerous goods and/or supply support in a timely, safe and efficient manner, through effective scan/load methods. Occasionally drive DOT-sized vehicles. 03 2008 to 07 2010, Atlanta, Ga/ Stone Mountain, Ga Insure shopping carts are stocked at customers convenience. Assist customers with shopping and bagging groceries while merchandising sales floor. Stock and refresh produce section.
Education
Ronald E. McNair High School — College Preparatory Diploma Savannah State University
Georgia Perimeter College
Accomplishments
08 2004 to 05 2008
08 2008 to 05 2009
01 2010 to 03 2010
NREMT Certification · MOAB Training · BLS Certification
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