Technical Support Specialist

NOOR MUBEEN

Chennai, India +91-988******* ************@*****.*** www.linkedin.com/in/noor-mubeen

PROFESSIONAL SUMMARY

IT Support Specialist with 3 years of experience specializing in enterprise-level technical support, network administration, and system troubleshooting. Proven expertise in managing 24/7 global support operations and implementing IT solutions that enhance operational efficiency. Demonstrated success in leading technical teams and delivering exceptional customer service.

TECHNICAL SKILLS

• Infrastructure & Networking: AWS, CCNA, LAN/WAN Configuration, Network Switching, Routing

• Operating Systems: Windows 10/11, Windows Server 2016, Linux

• Cloud & Virtualization: VMware, vApp, Microsoft Azure

• Security & Access Management: Active Directory, Appgate, Airwatch

• Collaboration Tools: Microsoft Office 365, SharePoint, Outlook

• Hardware Support: Printers, Scanners, VDI Systems

• Languages: English (Fluent), Tamil (Fluent)

PROFESSIONAL EXPERIENCE

SPECIALIST HCLTech 2021 - Present

• Lead 24/7 global technical support operations, managing team performance and service delivery

• Implement and maintain Microsoft enterprise systems, ensuring 99% uptime and optimal configuration

• Resolve complex technical issues across multiple platforms including SharePoint, VMware, and vApp

• Streamline network connectivity and troubleshooting processes, reducing resolution time by 30%

• Create comprehensive technical documentation for knowledge base and team reference

• Coordinate software deployment projects and system upgrades across global infrastructure

SERVICE ENGINEER Zebronics 2011 - 2021

• Managed end-to-end technical support for computer systems and network infrastructure

• Designed and implemented LAN/WAN networks, ensuring optimal performance and reliability

• Performed system installations, configurations, and preventive maintenance for 200+ workstations

• Reduced system downtime by 40% through proactive maintenance and monitoring

• Provided technical consultation and support to enterprise clients

• Maintained and upgraded operating systems and software applications across the organization

EDUCATION

Diploma in Computer Engineering

Aalim Muhammad Salegh Polytechnic 2004 - 2007

S.S.L.C

Infant Jesus Matriculation Hr. Sec. School 2004

CERTIFICATIONS

• CCNA Certification

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