Customer Service M A
Resume:
Contact
Westmoreland Bluefields,
JAMAICA Belmont
*************@*****.***
Skills
Housekeeping standards
upkeep
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• Kitchen housekeeping
Education
Albert Town
Trelawny
Certificate of Higher
Education: Hospitality
2001
SHANEKE
CUFF
Summary
With background in hospitality, I bring keen eye for cleanliness and commitment to maintaining high standards. Skilled in team coordination and customer service, I ensure smooth operations and guest satisfaction. My adaptability and attention to detail make me well-suited for managing housekeeping duties efficiently. Experience
Housekeeping
Custer State Park Custer, South Dakota Apr 2022 - Oct 2024 Housekeeping
Snowshoe Mountain Snowshoe, West Virginia Oct 2023 - Apr 2024 Housekeeping
Moorings Park Maples, Florida Oct 2022 - May 2023
• Coordinated with cleaning staff to address any immediate housekeeping needs. Monitored room availability, working closely with housekeeping to optimise occupancy rates.
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• Communicated all cleaning needs and event preparations through housekeeping staff.
• Coordinated overnight housekeeping tasks using handover checklist. Visited client's home to assist care requirements, including washing, feeding and housekeeping.
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• Liaised with housekeeping and maintenance departments to address room issues promptly. Liaised with housekeeping and maintenance departments to ensure guest rooms met company standards.
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Managed budget for housekeeping department, ensuring optimal allocation of resources for maximum efficiency.
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• Coordinated with cleaning staff to address any immediate housekeeping needs. Handled guest complaints regarding housekeeping services, resolving issues promptly to maintain satisfaction.
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Collaborated with housekeeping team to share best practices and improve overall cleaning efficiency.
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Monitored room availability, working closely with housekeeping to optimise occupancy rates.
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