Data Analysis Desktop Support

Derek Addo

Chicago, IL 773-***-**** *************@*****.*** LinkedIn

Languages: English, French

PROFESSIONAL SUMMARY

Dynamic and detail-oriented IT professional with 7+ years of experience in systems administration, security, and data analysis. Proven expertise in troubleshooting, automation, and optimizing IT infrastructures across Windows, Linux, and macOS environments. Adept at managing virtualized environments, ensuring data integrity, and implementing innovative solutions to drive operational efficiency.

AREAS OF EXPERTISE

PROFESSIONAL SKILLS

Systems Administration IT Infrastructure Optimization Security & Compliance Cloud & Virtualized Environments Data Analysis & Dashboarding Troubleshooting & Desktop Support Scripting & Automation Networking & Firewall Management Mobile Device Management Coding

TECHNICAL SKILLS

Windows Linux macOS PowerShell Python Bash Ruby C++ HTML Splunk Wireshark SIEM Azure VMware Hyper-V KVM VPN Setup Firewall Configuration GitHub WordPress Pandas NumPy AI LLM

PROFESSIONAL EXPERIENCE

Security Technician

Safe Haven Security Chicago, IL 2024 – 2024

Delivered on-site support for security systems, ensuring optimal uptime and performance.

Streamlined patching and maintenance processes, reducing downtime by 20%.

Conducted end-user training to enhance system reliability and security awareness.

iOS/Android Repair Technician

Self-Employed Chicago, IL 2015 – Present

Diagnosed and repaired over 500 mobile devices, including iOS, Android, and Computer-based systems.

Automated diagnostic processes, improving efficiency by 30%.

Managed device configurations to align with client requirements and organizational policies.

Independent Contractor

Just Energy Multiple Cities 2016 – 2019

Sold energy services to 5,000+ homes, increasing sales by 7% and expanding to other states with an 11% annual growth. Mentored 15 new hires, boosting their productivity by 15% in three months.

Lifeguard

Chicago Park District Chicago, IL 2011 – 2016

Ensured safety for 1,500+ individuals, and improving safety standards. Taught swimming to 200+ people.

EDUCATION

Associate in Information Technology

Parkland Community College Urbana, IL 2020

CERTIFICATIONS

CompTIA Security+ (2024)

Mastercard Cybersecurity Virtual Experience Program (Forage) (2024)

AIG Shields Up Cybersecurity Virtual Experience Program (Forage) (2024)

ZSecurity – Learn Ethical Hacking from Scratch (2023)

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