Customer Service Technical Support
Resume:
ERMIELOU KEVIN C. LOPEZ
*********@*****.*** 095******** Apayao, Philippines
PROFESSIONAL SUMMARY
Motivated IT professional with extensive experience in various roles, including Computer Operator, IT Specialist, Computer Technician, and Administrative Support. Adept at managing and troubleshooting computer systems, ensuring efficient operations within supply offices. Proven ability to provide technical support and implement IT solutions to enhance productivity. Strong organizational skills, enabling effective administrative functions while maintaining a high level of customer service. I am eager to contribute my skills to a dynamic team in any position that values technology and efficiency.
SKILLS AND ABILITIES
• Technical Support and Troubleshooting
• System Installation and Configuration
• Administrative Support and Coordination
• Data Management and Analysis
• Network Administration and Security
• Customer Service Excellence
• Project Management Skills
• Communication and Collaboration
• Problem-Solving Abilities
WORK EXPERIENCE
Technical Education and Skills Development Authority (TESDA) Philippines 2024 – Present
Position: Administrative Support (Supply Office)
• Inventory Management:
Understanding inventory control systems.
Ability to track stock levels and reorder supplies as necessary.
Procurement Knowledge:
Familiarity with procurement processes and supplier management.
Skills in negotiating contracts and pricing with vendors.
Data Entry and Management:
Proficiency in entering and managing data accurately in databases or spreadsheets.
Attention to Detail:
Ensuring accuracy in orders, deliveries, and documentation.
Organizational Skills:
Ability to prioritize tasks and manage multiple responsibilities effectively.
Communication Skills:
Strong verbal and written communication skills for coordinating with suppliers and other departments.
Problem-Solving Abilities:
Capable of resolving supply chain issues promptly and efficiently.
Knowledge of Supply Chain Processes:
Understanding the flow of goods from suppliers to the organization.
Familiarity with Software Tools:
Proficiency in using software for inventory management, spreadsheets (like Excel), and other administrative tools.
Team Collaboration:
Ability to work well with various departments to ensure smooth supply operations.
Customer Service Orientation: Providing support to internal stakeholders regarding supply inquiries.
Basic Financial Acumen: Understanding budgets and cost management related to supplies.
Time Management: Meeting deadlines for orders and supplies efficiently.
University of Cagayan Valley Philippines 2022 – 2024
Position: Computer Technician
• Diagnosed and repaired computer hardware and software issues for students and staff.
• Installed and configured software applications and operating systems.
• Conducted regular maintenance and updates on computer systems.
• Assisted in the management of the university’s IT inventory and assets.
• Provided technical support and training to users on various applications.
AMA Computer College Philippines 2018 – 2021
Position: IT Specialist Cum Property
• Managed IT infrastructure and ensured seamless operation of computer systems.
• Conducted inventory checks and maintained records of IT equipment.
• Provided support for technical issues and implemented IT solutions.
• Assisted in the training of staff and students on IT-related topics.
Department of Environment and Natural Resources Philippines 2015
Position: Computer Operator (Supply Office)
• Operated and maintained computer systems within the supply office.
• Processed data and maintained records for supply chain management.
• Assisted in the preparation of reports and documentation for management.
• Ensured the integrity and security of data stored on computer systems.
• Collaborated with team members to improve operational efficiency.
EDUCATION
AMA Computer College Philippines 2008 – 2015
Bachelor of Science in Information Technology
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