Customer Service Front Desk

KRISSY BRUMMER

Bryan, Texas ***** 979-***-**** ***************@*****.***

Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skills

Time Accounting

Management

Inventory Reporting

Monitor Quality

Creative Solutions

Client Needs Assessment

Recordkeeping Compliance

Membership Inquiries and Renewals

Hospitality Management

Customer Complaint Resolution

Customer Service

Positive Reinforcement

Order Selection and Preparation

Work History

Baker 10/2022 to 05/2023

Billy's Bar And Grill – Bryan, TX

Produced consistently high-quality baked goods for customers. Operated and maintained bakery equipment, including ovens and mixers. Complied with health and safety codes to protect staff and customers. Collaborated with team members to complete tasks and maintain smooth running of bakery. Assistant Manager 02/2019 to 06/2021

Dollar General Market – Bryan TX

Supervised day-to-day operations to meet performance, quality and service expectations. Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies. Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Mentored team members to enhance professional development and accountability in workplace.

Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Helped with planning schedules and delegating assignments to meet coverage and service demands.

Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Created employee schedules to align coverage with forecasted demands. Reviewed sales and gross profit report to assess company efficiency. Increased employee performance and job satisfaction to strengthen retention and engagement.

Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Night Auditor 01/2017 to 06/2019

Super 8 Hotel – College Station, TX

Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.

Oversaw night auditing of daily room occupancy and hotel revenue. Controlled cash and credit card payment transactions at front desk to successfully reduce errors.

Generated and printed daily financial reports to track hotel performance. Looked over pending check-ins and payment processes to complete closing procedures. Kept accounts in balance and ran daily reports to verify totals. Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.

Investigated auditing discrepancies by reconciling cash drop and credit card transactions. Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.

Entered and updated sensitive customer information during check-ins and room changes. Updated customer accounts with add-on room charges, minibar use, and room service bills. Baker 11/2017 to 07/2018

Sweet Eugenes – College Station, TX

Produced consistently high-quality baked goods for customers. Operated and maintained bakery equipment, including ovens and mixers. Complied with health and safety codes to protect staff and customers. Collaborated with team members to complete tasks and maintain smooth running of bakery. Packaged and labeled baked goods with accurate descriptions and ingredients. Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.

Oversaw night auditing of daily room occupancy and hotel revenue. Controlled cash and credit card payment transactions at front desk to successfully reduce errors.

Generated and printed daily financial reports to track hotel performance. Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.

Looked over pending check-ins and payment processes to complete closing procedures. Kept accounts in balance and ran daily reports to verify totals. Night Audit Supervisor 09/2013 to 05/2017

Manor House Inn Hotel – College Station

Provided quick, complete responses to guest requests and concerns to create pleasant stays. Closed daily accounts and submitted statements to leadership for ongoing financial reporting. Generated daily reports to keep leadership informed about arrivals, departures and overall occupancy.

Conducted check-in procedures for Number guests every shift using Software. Acted as manager on duty during overnight shift Number times per week. Coordinated audit tasks among night shift team members to cover front desk operations. Provided on-site training and regular performance evaluations to support staff member skill growth.

Monitored shift logs for notable hotel operations information and reported findings to leadership. Oversaw night auditing of daily room occupancy and hotel revenue. Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.

Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.

Collaborated with team members to handle guest requirements from check-in through check-out.

Kept accounts in balance and ran daily reports to verify totals. Entered customer data into room system and updated information whenever patrons changed rooms.

Controlled cash and credit card payment transactions at front desk to successfully reduce errors.

Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.

Looked over pending check-ins and payment processes to complete closing procedures. Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.

Greeted and assisted guests by gathering information pertaining to reservations or requests. Education

GED

A&M Consolidated High School - College Station, TX Bachelor's : Christian Ministry

Regent University - Virginia Beach, VA

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