Technical Support
Resume:
THOMAS OLAKUNLE
JOHN
CONTACTS
*, ******* ****** ******, ********
Green Park Estate Oribanwa Phase
************@*****.**.**
SKILLS
Hardware maintenance
End-user training
Troubleshooting proficiency
Desktop/laptop support
Exceptional telephone etiquette
Customer service expert
Hardware diagnosis
Technical issues analysis
Skilled in TCP/IP and WAN
Application support
technical documents comprehension
application installations
hardware upgrades
LAN aptitude
Customer support needs assessment
Agile methodologies
WORK HISTORY
IT Support Analyst. Sterling Bank
September 2020 – Current
IT Helpdesk & Support Analyst. Wema Bank
February 2014 - September 2020
Teaching. Government Junior Secondary School
January 2012 - January 2013 \ Wamba North, Nasarawa State Office Assistant. TESCOM
February 2012 – June 2012 \ Ibadan, Oyo State
Technical Support. Thojomi Nigeria Enterprises
January 2007 – January 2008 \ Ketu, Lagos
Industrial Training. Alpha Speedlink Computers
January 2006 - January 2007 \ Sango, Ibadan
PROFESSIONAL SUMMARY
Offering strong analytical skills and keen problem-solving ability. Knowledgeable about hardware troubleshooting, software installation, and customer service. Experience in team collaboration and technical support. Ready to use and develop skills in communication, technical troubleshooting, and customer service in the organization.
Self-disciplined professional with ample experience in IT, customer service and technical support. Adept in
troubleshooting, diagnosing and designing computer systems to customize client needs. Eager to enhance skills and achieve growth in organization.
PERSONAL INFORMATION
Date of birth: 07/05/85
Gender: Male
Marital status: Married
HOBBIES AND INTEREST
Traveling
Reading
Sporting
EDUCATION
January 2011 – December 2011
Higher National Diploma:
Computer Science
The Polytechnic
Ibadan, Oyo State
January 1995 – December 2001
Senior Secondary School
Moba Grammar School
Otun-Ekiti
September 1988 – September 1995
St. Phillips Nur/Pry School
Otun-Ekiti
REFEREES
Pastor Olufisayo Ogunyimika
First Bank Plc
Ibadan
Mr. Anifowoshe Adewale
Pragyl Consulting
Ibadan.
Contact this candidate