Customer Service Business Development

Julie Montesano

Clarendon Hills IL ***** 708-***-****

**************@*******.***

PROFESSIONAL

SUMMARY

I am seeking a fully remote sales or customer service role within the travel industry. As I pursue my passion for travel, I will have the flexibility to share my enthusiasm for adventure while working days, evenings, and/or weekends.

SKILLS • Proposal Writing

• Customer Engagement

• Networking

• Customer Service

Conflict Resolution/Problem

Solving

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• Negotiations

• Customer Satisfaction

• Relationship building and rapport

• Team Collaboration

• Relationship Building

• Excellent listening skills

WORK HISTORY DIRECTOR OF BUSINESS DEVELOPMENT 08/2023 to CURRENT GRIZZ Pest Management Chicago, IL

Develop customized programs tailored specifically to individual client needs, leading to an increase in repeat business engagements and referrals.

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Increase client base by developing and implementing effective business development strategies.

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Negotiate favorable contract terms with clients while maximizing revenue opportunities.

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• Negotiate, prepare, and sign contracts with clients. Provide top-notch customer service from initial meeting to throughout the length of the relationship/contract

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COMMERCIAL ACCOUNT MANAGER 09/2020 to 08/2023

Rentokil / Mccloud Chicago, IL

Prepared customer presentations and demonstrations of products/services to solicit new business.

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Managed large book of business, including national accounts, and coordinated services for development, retention and rounding of accounts.

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Worked with inbound marketing leads to generate new business as well as created new opportunities via cold calls

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Prepared log books and issued binders, proofs of insurance and licenses for delivery to clients.

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J M

Analyzed client needs to identify coverage solutions and produced customized programs and quotes.

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ACCOUNT MANAGER 10/2012 to 09/2020

Rollins, Inc Chicago, IL

Increased client satisfaction by building strong relationships and addressing their needs promptly.

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Maintained high client retention rate by providing exceptional customer service and anticipating client needs.

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Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.

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Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

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Conducted regular account reviews to identify areas for improvement and ensure continued success.

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EDUCATION Bachelor of Arts Liberal Arts / Communications University of Illinois, Champaign-Urbana, IL

HOBBIES Travel, Dancing, Cycling, Hiking, Pickleball, Disc Golf, Reading, Movies, Fine Dining, Wines/Spirits

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