Customer Service A Team

929-***-****

*****.**********@*****.***

Brooklyn, NY

Manager, Buyer, Consultant

Personable and versatile manager with extensive experience in retail and hospitality. Passionate about music and the arts, with deep knowledge of the music industry and trends. Proven ability to lead teams, manage operations, and build exceptional customer experiences. Skilled in bar management, beer buying, and non-alcoholic spirits. Experienced in managing high-traffic environments while maintaining a customer-centric focus. Seeking to return to the music and hospitality industries after a career pivot during the pandemic. Mekelburgs

Bar Manager (Brooklyn, NY)

2015 – 2019

• Managed bar operations, including creating menus, inventory management, and customer relations.

• Developed rapport with patrons, fostering a welcoming environment where unique personalities and meaningful conversations thrived.

• Selected a diverse range of beers to cater to a growing clientele, leading to increased customer engagement and repeat visits. Metrograph

Floor Manager (New York, NY)

2019-2020

• Managed front-of-house operations for a high-end, fast-paced venue.

• Built strong relationships with a diverse clientele, including musicians, actors, and artists.

• Introduced innovative cocktail menus featuring non-alcoholic spirits and craft beers, carefully balancing customer preferences with venue needs.

• Focused on customer experience while coordinating events, creating a welcoming atmosphere for high-profile clientele. Fedex

Lead Consultant (Multiple Locations)

2021-2024

• Managed high-volume locations, streamlining operations to improve workflow while maintaining the highest standards of customer service.

• Fostered a collaborative, problem-solving team environment focused on service excellence and positive client interactions.

• Implemented operational improvements, enhancing print accuracy and reducing delivery times, earning recognition for attention to detail.

• Built strong, long-term relationships with clients and colleagues, valuing clear communication and rapport.

• Operations & Team Leadership

• Bar Management & Beer Buyer Expertise

Experience

• Non-Alcoholic Spirits & Cocktail Menu Development

• Retail Management & Customer Service

• Conflict De-escalation

• Scheduling & Budgets

Skills

AARON

STANLEY

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