Customer Service Accounts Payable

P E T E R C. C H A N

LYNN, MA *****

781-***-**** **********@***.*** l inkedin.com/in/peter-chan-92096460 P R O F E S S I O N A L P R O F I L E

Dedicated and results-oriented professional with a proven track record of delivering exceptional customer service, managing accounts payable processes, and adeptly handling cash transactions. With over 14 years of experience in various customer-facing roles, possess a strong commitment to ensuring client satisfaction while efficiently managing financial transactions.

Known for attention to detail and accuracy, excel in maintaining organized accounting records and reconciling accounts efficiently. Blend of customer service expertise and financial acumen enables effective contribution to organizational success by fostering positive client relationships and optimizing financial operations. Core Competencies:

• Accounting

• Microsoft Office programs

• Bilingual: Chinese, Cantonese

• Interpersonal skills

• Workday

• Customer service

W O R K E X P E R I E N C E

Robert Half 07/2024 – Present

Contract work- Boston Housing Authority

And Elara Caring, Boston /Bilingual Cantonese Administrative Assistant Act as Liaison between Management and Residents and Workers Specialized in Cantonese speaking Residents and Workers. UNEMPLOYMENT

JOB SEARCH 04/2024 – 07/2024

Research job and interviews with Employers online and office meetings. Send Resume’ to various employers for a job interview. SANTANDER BANK, Boston, MA 02/2019 – 03/2024

Layoff

Bank Teller

Acted as first point of contact for consumer and business clients. Assisted clients with resolving product, service, or account issues; opening and closing accounts; processing transactions; logging requests; and escalating complex issues to the appropriate team for timely resolution.

• Sold approximately $1K of products and services weekly as a part of client-initiation interactions.

• Received two awards for outstanding customer service.

• Processed 30-50 transactions daily.

TARGET, Cambridge, MA 01/2017 – 02/2019

Electronic Sales Representative

Assisted customers with selections and purchases of electronic products while maintaining inventory levels by restocking and reordering as necessary. Managed visual displays to enhance product presentation and maintained PETER C. CHAN PAGE 2

order and cleanliness within the department. Facilitated sales by processing various forms of transactions, including cash, credit, and debit, ensuring a seamless and efficient checkout experience for customers.

• Met and exceeded weekly sales goals.

• Established relationships with repeat customers. VERIZON, Boston, MA 11/2009 – 01/2017

Customer Care Representative

Greeted and assisted customers with billing and technical issues while providing logistics support to store sales representatives. Received supplies and managed the return process for used and broken devices and accessories to CRW. Facilitated the reception and processing of transfer requests and ensured accurate updates to sales signs using company software. Collaborated with sales representatives to assist with upgrades and new lines as needed.

• Met weekly sales goals set by management.

MASSACHUSETTS INSTITUTE OF TECHNOLOGY, Cambridge, MA 02/1991 – 10/2009 Financial Advisor, Sloan School of Management

Served as monitor of 50 student clubs’ revenue and expenses. Processed student payroll. Verified credit card expenses and posted to general ledger. Verified monthly account expenses using SAP, Excel, Word, FileMaker Pro, and Microsoft Office

• Met weekly and monthly financial report deadlines.

• Assisted in preparing year-end financial reports.

• Established stellar relationships with colleagues and upper management. E D U C A T I O N

Bachelor of Science, Accounting, ROGER WILLIAMS UNIVERSITY, Bristol, RI

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