Customer Service Representative

Mary Hils

*********@*****.*** 229-***-**** Fort Gaines, GA

SUMMARY

Dynamic Customer Service Representative with 16 years of experience specializing in estate planning and intellectual property registration. Proven track record in exceeding performance metrics, relationship building, and resolving complex customer inquiries. Seeking to leverage expertise in customer satisfaction and technical quality in a new Customer Service Rep role.

WORK EXPERIENCE

Legalzoom

Customer Service Representative Dec 2023 - Present

• Manage customer interactions by guiding them through the creation of Estate Planning documents, including Last Will and Testament, Living Trusts, Power of Attorney, and Living Will, ensuring accuracy and compliance.

• Provide expertise in Intellectual Property Registration processes, assisting customers with technical issues and document preparation for Copyright, Trademark, and Patents.

• Consistently meet quality assurance, productivity, sales, and customer satisfaction metrics, enhancing the customer experience and facilitating attorney consultations as needed. Firstsource Health Plans

Customer Service Representative II Sep 2021 - Dec 2023

• Managed inbound provider inquiries, addressing eligibility verification, benefit quotations, and authorization routing for the BCBS of Michigan contract.

• Facilitated satisfactory resolutions for complex claim and authorization issues, contributing to improved provider relations.

• Exceeded performance expectations in technical quality, relationship building, and survey metrics, while handling escalations and complex processing tasks.

VXI Global Solutions

Customer Service Representative Mar 2021 - Sep 2021

• Managed high-volume inbound calls, facilitating enrollments, renewals, cancellations, and plan changes for utility customers.

• Resolved complex billing inquiries, ensuring customer satisfaction and efficient issue resolution.

• Surpassed performance benchmarks in technical quality, relationship building, and customer survey metrics. Fort Gaines Health & Rehab

Admin/Hr Assistant Jun 2019 - Dec 2020

• Managed payroll operations using Paychex software, ensuring timely and accurate payments.

• Oversaw accounts payable processes with AvidXchange, maintaining accuracy and efficiency.

• Handled new hire paperwork and maintained employee records, ensuring compliance with timekeeping standards. Cook May 2008 - Jun 2019

• Prepared breakfast and lunch for a 60-bed skilled nursing facility, ensuring timely and nutritious meal delivery.

• Maintained safety and cleanliness standards in compliance with state guidelines.

• Assisted the Dietary Manager with kitchen operations, including handling inspections and filling in for absent staff. EDUCATION

Tallahassee Community College

A.A., Criminal Justice

SKILLS

PowerPoint • Outlook • Accounts Payable and Receivable • Microsoft Word • Records and Information Management

• QuickBooks • Excel • Customer Service • Typing

Contact this candidate