It Support Desktop
Resume:
Carson
Colton
Personal Info
Skills
Hobby/Interest
******.********@*******.***
Phone
End User Support
Office 365 Support
Desktop support
Organization and Time Management
Operating systems
Web development
System administration
Problem-solving
NSA Codebreaker Challenge Fall 2023
& Fall 2024
Cyberhawks Member
Phi Delta Theta Fraternity, Executive
Positions: Scholarship Chair & Risk
Management
Work History
2022-08
- 2023-05
IT Intern
University of North Georgia, Dahlonega
Provided end-user support for over 3 years in an enterprise-level organization, ensuring seamless operation within a Windows 10 computing environment
Administered and managed Windows 10 environments, including deployment, maintenance, and troubleshooting, enhancing overall system performance
Supported Office 365 suite, ensuring optimal functionality and user satisfaction through effective issue resolution and user training Maintained and troubleshooted hardware including desktop computers, laptops, tablets, and smartphones, as well as peripherals such as printers, projectors, smart boards, scanners, and digital cameras Managed and resolved network issues within WAN/LAN environments, ensuring stable and secure connectivity for all users Utilized IT support tools such as Active Directory for user account management, Remedy, and LANdesk for incident tracking and resolution, contributing to efficient IT service management
Demonstrated expertise in supporting and optimizing Windows 10, including updates, security patches, and system upgrades 2021-02
- 2024-07
Grocery Replenishment Specialist
Publix Supermarkets, Lawrenceville
Manage stock counts and arrange backroom backstock accordingly Stock and detail products on shelves and maintain the store to an orderly manner
Provided premier customer service to anyone that needed assistance by assisting in the best ways possible
Organized the team to run and close the store when managers weren't present
2024-08
- present
IT Support Specialist
Fulton County Schools, Atlanta
• Utilized Service Desk ticketing system to prioritize, manage, and resolve support requests from end users, ensuring timely resolution and maintaining a high level of customer satisfaction.
• Provided technical support for a wide range of devices, including laptops, projectors, printers, and other classroom technologies, minimizing disruptions to instructional time.
• Performed network troubleshooting and maintenance, including diagnosing connectivity issues, reassigning IP addresses, and configuring network devices to ensure seamless operations.
• Managed user accounts and permissions through Active Directory, including account creation, password resets, and group policy management, maintaining secure access for faculty and staff.
• Deployed, configured, and maintained devices and applications using Microsoft Intune, ensuring proper integration with district systems and compliance with security policies.
• Supported and troubleshot Microsoft 365 Suite, including Teams, Outlook, Word, Excel, and SharePoint, assisting end users with productivity tools and collaboration platforms.
• Performed hardware diagnostics and repairs for laptops, printers, and other peripherals, coordinating warranty service or replacements as needed.
• Monitored and maintained cloud-based services through Microsoft Azure, Education
Certificates
including resource management, virtual machines, and security configurations.
• Assisted in district-wide IT initiatives, including device rollouts, classroom technology upgrades, and software deployments, ensuring projects were completed on time and aligned with organizational goals.
• Configured and updated devices with the latest software patches, ensuring compliance with district security protocols and reducing vulnerabilities.
• Delivered training and user support to staff on Microsoft tools, district IT policies, and troubleshooting best practices, empowering users and reducing dependency on IT resources.
• Managed and maintained accurate records of IT inventory, ensuring proper tracking and documentation of equipment assignments and replacements.
• Reimaged laptops and desktops as part of routine maintenance, troubleshooting, and device preparation, ensuring proper configuration and compliance with district standards.
2021-08
- 2025-12
Cyber Security, Bachelor of Science
University of North Georgia, Dahlonega, Ga
GPA: 3.2
Computer Forensics Script Programming
Computer Security Database Security
Applied Cybersecurity Information Technologies
Web Programming Data Networks
Linux Operating System Computer Science I (Java Focused) 2025-03 CompTIA Security+ (Excepted March 2025)
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