It Support Cloud Migration

Russell Ogden

Dallas, Texas, United States **********@*****.*** 346-***-**** in/russ-ogden-78630822a SUMMARY

Experienced IT Specialist with strategic IT leadership, cloud migration expertise, and vendor relationship management. Recognized for reducing operational costs and decreasing delivery timeframes. EXPERIENCE

It Support Supervisor

Caravan March 2023 - present, Dallas, Texas

• Managed stakeholder expectations, conducted risk assessment, and budgeted resources.

• Implemented a software cost reduction initiative that resulted in $2 million in annual infrastructure cost reductions.

• Increased cloud adoption by 30% through the successful implementation of scalable and cost-effective cloud solutions. Led the deployment of technology solutions across 100+ locations, ensuring seamless integration and minimal disruption as a lead for the company’s technology strategy initiative.

•

Orchestrated Microsoft 365 offerings and integrated Exchange Online with Microsoft Entra ID, fortifying hybrid identity scenarios and credential management customer solutions.

•

• Support and integration of customers new builds of Microsoft Endpoint Configuration Manager and Proofpoint.

• Led 15 IT professionals in successful cloud migration project execution and monitoring.

• Administered Forefront Identity Manager for effective synchronization of diverse identity data.

• Ensured cloud environment's data security, privacy, and governance compliance robustly.

• Admin and scripted jobs for SCCM migrations to MECM and provided T3 support when needed.. IT Delivery Manager

Vdart April 2022 - March 2023, Addison, Texas

Slashed delivery timeframe significantly and cut costs by 35% through meticulous resource analysis and conversion of customer needs into lucrative contracts.

•

• Conducted gap analysis for on-premises to Azure projects, improving process efficiency.

• MIM delivery engineer, documentation, and root cause team lead.

• Directed successful cloud migration on-premises and implemented managed services desk.

• Monitored network security meticulously as the committed local MDR Support Specialist.

• Contributed insights in design meetings, speeding up cloud migration projects.

• SCCM administrator, responsibilities included system maintenance, updates, and integration support for new customers.

• Additionally, I actively engaged in scripting tasks to automate.

• Augmented user experience and productivity by activating self-service features.

• Cut costs to enhance security by automating identity lifecycle processes.. Orchestrated end-to-end IT service delivery for multiple concurrent projects, achieving a 25% improvement in client satisfaction scores through enhanced communication strategies and precise project execution using Agile methodologies.

•

It Support Specialist

BetrCom April 2019 - April 2022, Richardson, Texas Modernized company's help desk ticket system through ServiceNow implementation and custom ITSM-related adjustments, slashing solution time by 35%.

•

• Led Global End User Services project, effectively implementing AWS to 38,000 endpoints. Led as chief engineer in customer interactions for Exchange-to-Exchange Online transitions and effective cloud migrations of old messaging systems.

•

• Revitalized IT services delivery to improve customer experience in a high-demand MSP firm.

• Managed IT support, SCCM, and implemented Intune MDM for optimized operations.. Infrastructure Tech Lead Analyst

Citibank Global EUCIS division Jan 2010 - Dec 2018, Irving, Texas

• Pioneered CITI's "Voyager Marketplace," yielding over $4 million in annual savings.

• Administered an internal messaging environment with over 250,000 seats on a large scale. Managed a team that successfully deployed 250000 new Proofpoint users across multiple data centers, meeting project timelines and budget constraints.

•

• Held certifications in messaging, Proofpoint firewall mastery, ITIL v3, and more.

• (MIM) Major Incident Management team lead for messaging products and Marketplace AD offerings.

• Oversaw a $5 million infrastructure upgrade project, delivering on time and within budget as an Infrastructure Project Lead.

.

.

Constructed customized messaging functionalities meticulously while managing system backup operations and maintaining comprehensive documentation diligently.

•

Supervised an efficient, dedicated team assigned with mergers, acquisitions, and divestures, diligently addressing corresponding IT needs for each project.

•

Orchestrated a team dedicated to the internal and external support of proprietary lead management systems, enhancing overall infrastructure resulting in savings and improved employee satisfaction..

•

EDUCATION

Acs, Computer and Information Sciences

Southern Methodist University • 2007

CERTIFICATIONS

ITIL v3

2007

SOC 1 and 2 plus 27001 compliance certifications

2019

SKILLS

Active Directory PowerShell, BitLocker, Citrix XenApp/Xen - Desktop, Windows Server, Wireshark Microsoft 365, Exchange Online, Microsoft Entra ID, Forefront Identity Manager, SCCM, Intune, Office 365 Azure, AWS, ServiceNow, Proofpoint, ITIL v3

.

.

Contact this candidate