Salesforce Lead developer
Resume:
Gopinath G – Lead Salesforce Developer
Phone:469-***-**** https://trailblazer.me/id/gutreddy
Email ID:**********@*****.*** https://www.linkedin.com/in/gopinath-04uke/ Summary:
● Over 9.5 years of professional IT experience and solid involvement in Salesforce.com which includes Configuration, Customization, Deployment and Integration of Salesforce.com in Sales Cloud with CPQ/CLM(Apttus/Salesforce/Conga) and Service Cloud with FSL along with Lightning-Aura Components and Lightning Web Components(LWC).
● Experience in different type of IT sector projects like eCommerce, Public sector, Health Care, Energy Industries and enhanced my view on salesforce to broader perspective and entitled me to have 20 certifications in Salesforce and DevOps.Worked on Integrating the Salesforce systems with other systems like SAP/Lemur with REST and SOAP APIs. During crunch times and delivery phase, I explored different tools like Jenkins, AutoRabit, Copado, GIT, Snapshot and helped in smooth deployment to production.
● Excellent knowledge in Force.com Apex Classes, Apex triggers, VisualForce, Batch Apex, Salesforce Integration, REST, SOAP based Web Services, Force.com API, Salesforce AppExchange.
● Expertise in administration, lightning Configuration, Salesforce CRM, SAAS (Software as service), and Apex language.
● Experienced in Development, Administration, Configuration, Implementation, and Support of Salesforce CRM and Salesforce SFA Applications based on Apex Language and Leveraging Force.com Platform.
● Experience in working with various salesforce.com standard objects like Accounts, Contacts, Opportunities, Leads, Campaigns, Reports and Dashboards.
● Strong implementation and rollout experience with salesforce.com CRM, Sales cloud, Service Cloud, Marketing cloud, Sites and Communities.
● In depth knowledge on CRM business processes like Campaign Management, Lead Management, Account Management, Contact Management, Opportunity Management, Support Process, Forecasting, Order Management, Case Management in a multi-tier environment.
● Strong Implementation and Integration experience using Custom objects, Custom fields, Formulae fields, Triggers, Apex classes, VisualForce Pages, Page Layouts, Workflow rules, Approval processes. Record Types, Standard Controllers, Custom Controllers, Extension Controllers, SOQL and SOSL.
● Experienced In SFDC Configuration & Customization- Creating & Managing Users, Roles, Profiles, Permission sets, Communication Templates, Security Access, Single Sign-on (SSO) and Security Controls to ensure that protected data is available only to the authorized users.
● Experience in the process of migration from Classic to Lightning environment and enhancing all the existing Visual force pages and make them compatible with Salesforce Lightning.
● Experienced in Salesforce Lightning for UI design and Lightning pages with lightning style sheets.
● Experienced on Lightning components by using Aura framework.
● Experience in SFDC development using Apex classes and Triggers, Integration, Visual Force, Force.com API, SOQL, SOSL.
● Accomplished a strong knowledge of synchronization, data extraction, transformation, data loading, scheduling, monitoring, and reporting in a cloud computing environment.
● Migrated large volumes of external data on to Salesforce.com using Apex Data Loader as part of data management functions.
● Good experiences in integrating salesforce.com with other internal/external applications using SOAP and REST based web services.
● Experienced in developing Web Services for handling inbound requests from external web services and outbound calls to external systems using Force.com Web Services API.
● Hands-on experience with various app exchange applications such as Jitter bit, Cloud, Data Loader, Conga Composer, and SpringCM.
● Having worked on salesforce.com Sandbox and Production environments which include creating and refreshing sandbox from time to time and deployment in between sandbox and production by using Force.com Migration Tool and Change set.
● Good Knowledge on customizing applications using ECLIPSE IDE/VS Code with force.com plug-in andforce.com IDE.
● Very Good Understanding and experience on deployments using Copado and Change sets.
● Good hands-on experience using ANT as a deployment tool.
● Experience in all phases of SDLC including requirements gathering, analysis, designing, coding, Test Driven Development (TDD), Continuous integration (CI), documentation and extensive experience in Agile and Waterfall Methodologies.
● Capable of rapidly learning new technologies and successfully applying them to projects and operations. Committed to excellence, self-motivator, quick-learner, team-player, and a prudent developer with strong problem-solving, analytical skills and communication skills.
● Good Experience in software configuration management using SVN, Clear Case, Bitbucket, Gitlab and Git. Technical Skills:
Salesforce.com Apex, VisualForce, Apex Triggers, Workflows, Aura Components, Approvals, Email Templates, Formulas, Validation Rules,LWC, AppExchange tools like DocuSign, Eclipse, Force.com IDE, Apex Data Loader, Roles & Profiles, Lightning Flows, Process Builder,CLM, Conga, Connected Apps, oAuth. Web Technologies HTML, CSS, JAVA SCRIPT, XML
Databases MySQL, SQL Server 2000/2005/2008, MS ACCESS, Oracle 10g Operating Systems UNIX, LINUX, Windows 95/98/2000/XP/2003/7/Vista. Languages APEX, PYTHON, JDK 1.4/1.5, C, Java, Servlets 2.1/2.2, Java Beans, JUNIT, SOQL, SOSL, AJAX.
Tools Jenkins, AutoRabit, Copado, Gearset, Flosum, Snapshot, Workbench, Postman, Conga, DocuSign, Jira, VS Code, GIT, GITLabs, TFS, Certifications:
1. Salesforce Certified Application Architect
2. Salesforce Certified System Architect
3. Salesforce Certified CPQ Developer
4. Salesforce Certified Platform Developer II
5. Salesforce Certified Sales Cloud Consultant
6. Salesforce Certified Field Service Consultant
7. Copado Certified Developer
8. Salesforce Certified Service Cloud Consultant
9. Conga Certified CLM Developer
10. Flosum Certified Developer
Professional Experience:
Client: AAA – Irving, TX, USA Jan 2023 – Present
Role: Lead Salesforce Lightning Developer
Description: AAA is selling security appliances and network related materials for their customers as part of smart home in the United States. I worked majorly on automating the sales process with salesforce CPQ and integrating the payment system with Fiserv/Sedona using Lightning Web Components, REST APIs and AgentForce. Responsibilities:
● Involved in designing the system based on UML concepts, which include data flow diagrams, class diagrams, sequence diagrams.
● Lead the project initiatives as per the business priorities and facilitating the conversations with multiple teams.
● Responsible for driving the calls with clients for requirements gathering.
● Leading the technical calls with the different architects by presenting the architect flow diagram.
● Installed and configured the salesforce CPQ for automating the sales process.
● By using salesforce CPQ, configured the products and constraints rules along with pricing rules in the system.
● Set the custom page on quote finalization and show the required approvals on the LWC page.
● Connects with salesforce support teams to resolve the blockers and challenges that are faced due to the limitations of managed packages like CPQ on salesforce applications.
● Designed and implemented the Org strategy that supports the QA Testing, SIT Testing, UAT Testing and along with product support deployment process.
● Configured the Agents with the help of Agent Force to help the sales reps to train them.
● Define data models, integrations, and security configurations to ensure data integrity, compliance, and user access control.
● Designed and implemented the custom approval process by creating the custom approval matrix.
● Integrated with iFrame and Fiserv for the one-time payment on Quote with REST API.
● Worked on integrating the payments into salesforce Accounts for customer service representatives or for sales agents to do recurring payments.
● Used Lightning Web Components, Apex, Controllers and service classes for integration.
● Developed unit test classes and test cases for the functionalities and also created mock test classes for integration.
● Trained the UAT users on the functionalities and prepared the documentation.
● Supported the Hypercare, UAT and QA testing by solving the defects and giving the clarifications. Environment: Saleforce.com platform, Apex Language, Custom labels, Salesforce DX, Custom Metadata, Salesforce.com Data Loader, Service Cloud, Jira, Sales Cloud, Salesforce CPQ, GitHub, REST API, Postman, VS Code, Approval Process, UML Diagrams, Workbench.
Client: Verizon – Irving, TX, USA Feb 2021 – Jan 2023 Role: Lead Salesforce Developer and Lightning Developer Description: Verizon is an energy sector firm, offering services in the communication sector throughout the world. The project involved in building and integrating a salesforce mobile friendly application with legacy systems based on Lightning Web Components (LWC), Service Cloud,CPQ /Conga CLM and Integration. Responsibilities:
● Integrated the systems Lemur (for Location tracing) with Salesforce with high rich coding standards with Web Services.
● Demonstrated strong Salesforce Development skills with Apex Programming and Lightning Web Components
(LWC) with Lightning flow screens for user friendly interface.
● Responsible for driving operational excellence by implementing strategies for continuous delivery of Salesforce and dependent software like Arbora.
● Designed the cart page to load the products automatically in Apttus CPQ.
● Worked on the CPQ set up by initializing the Products, Pricing Rules, defining the approval process, creating auto approvals
● Designed and implemented Agreement process along with Conga CLM to maintain the contract process with customers and distrbutors.
● Worked on the initial set up of the CI/CD deployment process on GIT Workflows by establishing strong coding standards for static code analysis with CodeScan, PMD, CheckMarx.
● Developed Salesforce Lightning applications using Lightning components, controllers, and events and used custom CSS in the components.
● Maintained the status on salesforce updates/releases and meeting the compliance reports.
● Designed and Developed the Data model with Objects schema, Page Layouts, Record Types, Report Types, Validation Rules, Workflows, Approval Process, Reports and Dashboards.
● Organized various workshops on FSL and on Deployment tools like Copado/AutoRabit to enrich and diversify the knowledge.
● Worked on the Setup of the multi-Factor authentication and Single Sign On (SSO) with Okta.
● Developed APEX code (REST and SOAP services) for inbound and outbound interactions with Salesforce and tested it with the Postman tool.
Environment: Saleforce.com platform, Apex Language, Lightning Web components (Parent-Child components), Custom labels, Salesforce DX, Custom Metadata, Salesforce.com Data Loader, Service Cloud,Conga CLM, Workflow
&Approvals, Reports, Custom Objects, Custom Tabs,CPQ, HTML, JavaScript, Java, Web Services, WSDL, Sandbox, XML, Lighting Components, GIT – Workflow, VS Code. Client: Deloitte – AIG, India May 2018 – Dec 2020
Role: Salesforce Developer and Release Manager
Description: AIG is a Health care entity which sells health care products. The project involved Salesforce CPQ on Sales cloud and Health cloud for building the cart pages and offering the healthcare services to the products along with the Deployment activities on AutoRabit and Snapshot. Responsibilities:
● Involved in various stages of the project life cycle primarily design, implementation, testing, deployment, and enhancement of the application.
● Installed the Health Cloud Package which provides the required Health Cloud Data model including objects and fields. Worked on creating Health Cloud Profiles, Permission sets and Roles.
● Interacted with various business user groups for gathering the requirements for Salesforce Implementation and documented the Business and Software Requirements.
● Worked on the CPQ set up by initializing the Products, Pricing Rules, defining the approval process, creating auto approvals.
● Worked on the CI/CD process with Flosum as deployment tool.
● Designed the cart page to load the products automatically in Salesforce CPQ.
● Created Custom objects and fields to store the data contained in the Standard Electronic Health record fields.
● Worked on collecting clinical data from Electronic Health Records (EHR) or other clinical systems to plan, execute and manage coordinated care plans for patients.
● Worked on Integrating clinical data with Salesforce using several standard APIs to map messages from EHR systems into Health Cloud objects and fields.
● Developed a Care program management data model to enroll and manage patients to achieve the maximum impact of your programs.
● Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based technologies like Visualforce Pages, Controllers, Triggers.
● Developed a mobile cart page with Single Sign On (SSO) to load the products.
● Explored different tools like AutoRabit, Snapshot, Jenkins to deploy the code from one sandbox to another sandbox and to Production eventually.
● Guided the Juniors in the team to the right direction by taking responsibility.
● Connects with salesforce support teams to resolve the blockers and challenges that are faced due to the limitations of managed packages like CPQ and ServiceMax on salesforce applications.
● Worked on the enhancements by prioritizing the functionalities.
● Actively involved in the War room discussions during production support after GoLive. Environment: Saleforce.com platform, Apex Language, Custom labels, Salesforce DX, Custom Metadata, Salesforce.com Data Loader, Service Cloud, Jira, Sales Cloud, Salesforce CPQ, ServiceMax, Approval Process, Appexchange Products, Agile, Custom Objects, Custom Tabs, GIT, Source Code, VS Code, AutoRabit, Copado, Snapshot, Jenkins.
Client: HP Micro Focus – Deloitte Feb 2016 - May 2018 Role: Salesforce Developer
Description: Micro Focus is an eCommerce entity which sells electronic gadgets like Laptops. The project involved configuration and customizing the Apttus CPQ on Sales cloud, Service Cloud for building the application and offering the services to their gadgets.
Responsibilities:
● Designed and developed custom Salesforce applications using APEX Classes, Controller Classes, Batch APEX and APEX Triggers for various functional needs in the application.
● Created various automated business processes like Case Management, Auto Approvals on Apttus CPQ, Automatic Card load with products.
● Debugging Apex scripts using Debug Logs and System Log Console to catch Exceptions that are coming with managed package.
● Worked on the Apttus CPQ set up by initializing the Products, Pricing Rules.
● Developed various Apex Triggers, Batch Apex, Scheduler classes and worked on developing code considering Governor Limits and improving coding standards.
● Worked on various requirements to export the records using SOQL and SOSL queries using Workbench.
● Created Custom Objects and defined lookup and master-detail relationships on the objects. Also, created junction objects to establish many-many connectivity among objects.
● Analyzed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionality
● Worked on testing REST and SOAP APIs/Web services using SOAP UI and Postman tools, having good understanding of XML and JSON structures.
● Created Custom Objects, Fields, Page Layouts, validation rules, Field Dependencies, record types, Field Sets in a better and simplified Architecture.
● Created Workflows for field updates, send Email Alerts, Time dependent actions, approvals in the hierarchy for automating the process in business.
Environment: Saleforce.com platform, Workflows, Process Builders, Apex Language, Custom labels, Salesforce DX, Custom Metadata, Validation Rules, CLM, DocuSign,, Service Cloud, Sales Cloud, Apttus CPQ, Approval Process, App Exchange Products, Custom Objects, GIT, Source Code, Salesforce.com Data Loader, VS Code, Jira, Agile.
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