Data Centers Computer Systems
Resume:
EDWARD CARTER
**** ** ******* *** *., DeKalb, TX 75559
*********@*****.***
Objective : Technology Manager with an Progressive Organization
Summary:
Experienced Systems professional with extensive consulting and coordination background in large complex enterprise computing environments.
Experience Summary:
Customer-focused delivery of services, products and technology solutions for Fortune 500 companies (12+ years).
Managed Hands on NOC, WAN, LAN design, installation and support of devices relating to Internet Service Provider for customers in class one Data Centers.
Led enterprise architecture and business re-alignment strategies for data centers by creating technology road maps.
Met Customer Expectations, SLAs and SLOs from involvement within large enterprise compute, storage and networking environments with accountability for successfully meeting all business metrics.
Supervised technology staff on supporting data center infrastructure as part of service desk managed services, business ownership roles along with consulting background.
Led discussions and Communicated with Stakeholders, technical staff and Other Managers to analyze, design and deliver infrastructure solutions.
Effectively resolved escalated issues, Identified service problems and conducted root cause analysis while maintaining ownership of the issues.
Established and maintained positive working relationships with agents, peers, management, corporate, network, coworkers, and partners.
Broad Systems Management background within Technology Transformation / Refresh, creation of enterprise architecture, risk mitigation and conformance (10 years).
Spear-headed architecture re-fresh projects, application migrations, systems integration, investigations, optimizations and suitability of fit solutions for large IT projects (12+ years).
Extensive Consulting experience working within complex service delivery environments for financial, communications, manufacturing, engineering and energy industries (15+years).
Professional Experience:
CitiBank; Irving, TX
Solutions Architect Infrastructure Lead (02/2019-04/2022)
Led Risk Portfolio Solutions effort on several EOVS Technology Refresh projects including: CitiRisk Credit, CBA Aggregration Regulatory Stress, Analytical Calculation Engine, CitiRisk Market, CitiRisk Facility Management, and OPTIMA. EOVS effort involved working closely with Application and Infrastructure Teams to negotiate and solution replacement for over 108 servers.
Performed Infrastructure Technology Lead Analyst role responsible for providing technical guidance, coordination and designs of infrastructure architecture solutions.
Constructed architecture design solutions for major RUBY Infrastructure initiatives supporting Business Growth, Retail Project Reporting, and construction of parallel QA environments for automated testing. Over a dozen SLTNs with 60+ servers including all infrastructure offerings (Cloud, Physical, MVMs, SAN and NAS).
Communicated/Participated in DEV backup savings effort by making contact with Portfolio Architects and Primary Application Stakeholders. Resulted in realization of measurable savings and better conformance to Citi best practices.
Actively worked Strategic Platform Adoption with Cloud based technologies (ORaaS, MaaS, etc.) for Application Teams with testing of requirements for strategic merit.
Interface with related infrastructure delivery teams to assist with service delivery for business groups.
Generate cost estimates, scoping of capacity sizing and appropriateness of solutions to meet infrastructure objectives for meeting a variety of complex challenges.
ZetaWize LLC; Denison, DeKalb, TX
Operations Manager (12/2012- 2/2019, 4/2022-pres.)
Responsible for all areas of start-up business including first contact, customer fulfillment, project planning, management, accounting, sales, advertising, purchasing, production, shipping, technical infrastructure and staffing.
Handled service issues to ensure escalations are resolved in an efficient and timely manner.
Communicated with Customers on order status and answer inquiries both on phones and contact platform.
Monitored Customer Issues and tracked delivery using technology infrastructure including e-commerce cloud.
Analyze and update web base service delivery databases.
Coordinate shipping and logistics including international shipments.
Coordinate vendor raw materials and finished good inventory.
Supported all technology infrastructure geared for business services delivery.
Planned and executed business transition/migration/re-locations.
Supervised staff on performing production support functions.
Researched strategies on Cloud integration, migrations, SDDC, and business continuity areas.
Consulting Contracts:
GDH Consulting-NTT DATA-CitiBank; Dallas, TX
IT Strategy Solution Architect – Manager of integration (9/16-02/19)
• Facilitate technology solutions and adaption of systems best practices.
• Manage multiple projects in a cross-functional environment by providing Exceptional oral and written communication skills with the ability to lead meetings and/or presentations.
• Exercise competencies in strategic thinking and leadership by analyzing the financial aspects of technology and building strong client relationships.
• Develop strategies in meeting the business needs and build consensus on decisions with conviction.
• Lead technology solutions in highly complex environment and/or integrating diverse user systems by effectively arranging resources and managing multiple small to large scale projects in a cross-functional environment.
CSE - ATOS-Siemens;Dallas, TX
Architect - Sr. Consultant (8/15 2012 to 1/2013)
Lead DC compliance effort by evaluating logical, physical, compute, storage and site alignment to best practices.
Spearheaded on-site infrastructure assessments (audits) across USA and Report SWOTs to executive management with findings and strategic recommendations.
Validated Data Center technologies by extracting current state Data Center site health statistics from configuration management databases & tabulating.
Performed Systems Analysis, interviewed stakeholders and led technology discussions.
Construct site infrastructure evaluation approach plans and executed.
Epitec Group - AT&T, Dallas, TX
Architect - Sr. Consultant (5/15 2011 to 6/7/2012)
Lead Technology solution efforts of DC Infrastructure projects by working closely with Stakeholders, Technical staff and Other Managers to analyze, design and deliver Architecture solutions.
Generate Infrastructure Architecture Solution Blueprints.
Provided technologies consulting and best practices oversight for projects.
Validate and Attest to Enterprise Architecture Designs Conformance of project solutions.
Coordinate inputs from matrix staffers and vendors for producing project deliverables.
INT-SIS Technology Systems - Wells Fargo; San Francisco, CA
Architect - Sr. Consultant (7/15 2007 to 10/7/2010)
Spearheaded infrastructure architecture refresh projects.
Design & Consult on Physical Architecture Systems Infrastructure (hardware/software/connectivity/process) for meeting business needs.
Created High-Level Approach Plans with Scope, Costs & Timeframes for Future State Technology Architecture.
Developed Future State Reporting Architecture to support business objectives.
Present, Discuss & Assist projects with selection of appropriate Architecture Solutions.
Developed Architecture Road-Maps, Blue prints & Assist Management with High-Profile Integration issues.
Resolved various performance issues relating to BI reporting initiatives and provided alternative solutions and work-arounds. Review System (hardware/software/connectivity/process) Documentation for Reporting Infrastructure.
Performed Detailed Investigation & Analysis of existing reporting infrastructure.
Assess reporting requirements, infrastructure and generated Gap analysis.
Generated Current-State Assessment of reporting infrastructure in light of Performance, Growth, Risk, Disaster and Systems Recovery capabilities.
Presented Technology Options to Sr. Management, and Staff.
Led technology discussions for projects, engaged team members, forecast cost benefits, updated sponsors and interfaced with vendors.
Other Expenience
PepsiCo; Plano, TX, Sr. Support Analyst (7/15, 2006 to 4/15, 2007)
Electronic Data Systems; Plano, TX, Sr. Applications Architect Consultant (3/15, 2005 to 1/15, 2006)
C 3 Data Systems, Richardson, TX, Operations Manager (9/5/2003-3/12/2005)
Eclipse Solutions - SOC, Sacramento, CA, Sr. Architect Consultant (8/5/1999 to 9/5/2003)
Computer Associates International, Inc., Dallas, TX, Managing Consultant (6/98 to 8/99)
Bank of America; Concord, CA/PrimeCo, Grapevine, TX, Systems Architect Consultant (6/97 to 6/98)
State of California HHS; IBM Contractor Sacramento, CA, Sr. Architect Consultant (12/95 to 6/97)
Hogan Systems; IBM Contractor, Dallas, TX, Consultant/Team Lead 6/93 to 12/95)
Texas Utilities - Andersen Consulting Inc. Dallas, TX, LAN Admin/Consultant (7/90 to 6/93)
Texas Instruments Inc. Dallas TX, Operator/Programmer/Analyst (5/85 to 7/90)
Hallmark Cards – Center Fixture Plant, Center TX, Clerk/Data Entry/Operator (5/80 to 5/85)
TECHNICAL SKILLS:
Computer systems background includes: Windows based Operating systems, knowledgeable of Unix including AIX, Linux, HPUX, SUN, VM, VMS, MVS/XA and other proprietary environments. Protocols: TCP/IP, IPX, SNA, NetBios, HTTP, iFCP, ATM, FDDI and etc. Communications: Routers, Switches, Hubs, Portals, Gateways, Remote Access, Web, LANs/WANs (Frame Relay, T1-T3s, OC 3),
Technical Skills Continued
NOCs, & etc. Other: Oracle, DB2, REXX, Java, Basic, Virtual PC, Excel, Office, HTML, LAMP, .NET, J2EE, SQL, IE, IIS, FoxFire, Chrome, Browser Technologies, Cloud technologies, etc. Batch & OS Scripting.
Hardware experience include: IBM/DELL/Blade Servers, RISC, Sun, HP, Minis, Mainframes, AMD/INTEL platforms, Storage (SAN, NAS, NetApps, etc.), Cisco, Cabletron, & other DC resources.
Systems management tools background includes: Service Now, BMC TrueSight, DCIM, CA Unicenter/NimSoft/IM, Control-M; HP Openview/PPM; Tivoli Frameworks; Trend SNMP+; Spectrum; IBM Netview; Hummingbird Exceed, FTP, Xterm, NFS, Heat, Dameware, Putty, Citrix; PeopleSoft, Hogan, SAP, Compuware EcoScope; Netscout, Cisco, Backup Facilities (Backup2, Veritas, Backup Exec, ADSM, etc.), VMware, Sniffer, Firewall & SAN technologies, Security Practices (Cobit, SAS70, SOX) Active Directory, CRM, ERP, Symantec Disk Imaging Replication and other S/NMS reporting facilities. Knowledgeable of TOGAF/CISA/CISSP principals.
Software Applications: Most Microsoft Technologies (Word, Excel, Access, SQL, Power Point, Exchange, ADS, etc.), Draw programs (Visio, Draw, Paint, etc.), PeopleSoft, Hogan, SAP, Open Office and many other specialty application programs software.
Education:
Master of Science, Management of Engineering Technology, Amber University
Bachelor of Science, Management of Information Systems, Magna Cum Laude, Amber University
Associate of Science, Panola College, Electronic Data Processing
Certifications: ITIL, CCNA, CUE, MCP, 3+Open Wizard, Big Data Foundations
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