Customer Service General Manager

Richard Wenck

********@*****.***

Lehigh Acres, FL

Authorized to work in the US for any employer

Work Experience

Escalations Specialist

Alorica-Fort Myers, FL

May 2017 to Feb. 2025

I deal with both happy and unhappy customers over the phone. We trouble shoot and if troubleshooting cannot resolve the issue then we arrange for service for computers,TV's and Major appliances. Sometimes you also have to deescalate the customer /member when a return is not an option. All while following company policies and procedures. My position was considered third tier management.

General Manager

Dollar General-Lehigh Acres, FL

June 2016 to May 2017

Experienced with all aspects of running a medium sized box store. Turning around a store did not have a manager for 4 months. Managed through a remodel. Exceeded expectations for both my employer and my customers.

Asst. Manager

Tractor Supply Company-LaBelle, FL

May 2014 to May 2016

Was MIT from them and did everything a SM would do. Will you open and close the stores. We issue disciplinary actions. Did shipping and receiving. Help customers make decisions on major purchases. And help to load merchandise into customer's vehicles. If a manager would do it then the manager and training would do it as well.

Store Manager

Brookstone Stores Inc-Fort Myers, FL September 1999 to November 2013

Interviewed job candidates and made staffing decisions.

Counted cash drawers and made bank deposits.

Managed staff of [3] sales associates, [3] assistant managers.

Assigned employees to specific duties to best meet the needs of the store.

Instructed staff on appropriately handling difficult and complicated sales.

Hired, trained and evaluated personnel in sales and marketing.

Increased profits through effective sales training and troubleshooting profit loss areas.

Reported to the district manager regarding all store and staff issues.

Trained and developed new associates on POS system and key sales tactics.

Generated repeat business through exceptional customer service. Also won sales contests including one that sent me on a Caribbean cruise.

Realitor

Self Employed-Lehigh Acres, FL March 2008 to December 2008 wrong time to get into the market.

Jewlery Sales Associate

Sak's 5th Ave-Fort Myers, FL

August 1998 to September 1999

Ft.Myers, Fl

Sold fine jewelry to upscale customers. Relocated from the US Virgin Islands because of family issues.

Zone Manager

Columbian Emeralds International-US Virgin Islands

October 1990 to July 1998

Education

High School Diploma in Business

Milton High School - Milton, WV 1976

Realtor liecence

Realestate School - Fort Myers, FL

Skills

•Microsoft Excel

•Retail Management

•Human Resources

•Microsoft Word

•Store Management Experience

•Merchandising

•POS

•Sales Management

•Team Management

•Management

•Customer service

•Spread Sheet

•Office 365

•Recruiting

•Shipping & Receiving

•Interviewing

•Profit & Loss

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