Data Analyst Business

HARSH DEEP SINGH UPPAL

+1-346-***-**** Houston, TX *****.*******@*****.*** linkedin.com/in/harshdsuppal EDUCATION

Master of Science, Management Information Systems, University of Houston Clear Lake, Houston, Texas GPA: 4.0/4.0 May 2025 Bachelor of Electronics and Communication Engineering, CSV Technical University, India GPA: 3.0/4.0 Aug 2023 EXPERIENCE

Business Data Analyst 56N Software, India Aug 2020 – April 2023

Developed an inventory forecasting system using time series and machine learning models, reducing overstocking by 20%

Integrated 3 new modules into the product stack, capturing untapped business opportunities and increasing revenue by 15%

Cross-sold new products to existing customers across multiple platforms, driving a 25% increase in upsell revenue

Created a high-quality data pool by consolidating data from 5+ sources, enhancing accuracy by 30% and enabling better decision-making

Designed interactive Power BI dashboards, accelerating analytical offerings and improving market penetration by 40%

Performed customer segmentation analysis using R programming, uncovering pain points across 4 business levels

Optimized inventory workflows, achieving a 15% reduction in holding costs and a 10% increase in order fulfillment efficiency

Expanded market share by 10% through data-driven insights and tailored business strategies Business Analyst Etech Global Services, India June 2019 – Aug 2020

Led Insights & Advisory team for a top SaaS-based Customer Experience organization, providing actionable, data-driven suggestion

Implemented regression models on customer experience data, uncovering key drivers of low Net Promoter Scores

Conducted granular data analysis using natural language processing, quantifying the impact of user experiences on overall satisfaction

Developed a new modeling process to address seasonal business pain points, resulting in a 23% month-over-month revenue increase

Extracted latent insights from data using exploratory & confirmatory factor analysis in R (RStudio), enhancing decision-making accuracy

Streamlined analytical processes, improving the speed and efficiency of insight generation by 20%

Provided data-backed recommendations, enabling a 15% improvement in customer satisfaction and retention rates

Enhanced reporting capabilities, offering actionable insights that improved organizational strategies and performance outcomes Senior Software Engineer Capgemini India Pvt Ltd, India Feb 2016 – Aug 2018

Designed advanced data models using statistical analysis to track customer churn and trends across different insurance verticals

Performed ETL on policy & claims data, eliminating redundancies & improving data accuracy, resulting in a 20% increase in efficiency

Optimized data profiling, reducing time to actionable insights by 20% and cutting customer data redundancy by nearly 20%

Developed interactive dashboards for multiple business models, enhancing real-time decision-making and improving efficiency by 25%

Contributed to dynamic form development using Adobe Experience Manager, improving form completion rates by 30%

Supported Enterprise Content Management, streamlining design, development & implementation, cutting project timelines by 10%

Contributed to dynamic form development using Adobe Experience Manager, improving form completion rates by 30%

Led cross-functional collaboration to integrate customer insights into strategic initiatives, resulting in a 12% increase in user satisfaction

Implemented data-driven strategies that streamlined insurance claim processes, reducing claim resolution time by 18% Associate Analyst XL Dynamics Pvt Ltd, India May 2015 – Jan 2016

Analyzed & developed rate sheets for various loan, mortgage types at Sun West Mortgage Company, improving pricing accuracy by 15%

Collaborated with stakeholders to gather feedback and adjust rate sheets based on location-specific requirements

Streamlined the rate sheet development process, reducing turnaround time by 20% and improving operational efficiency

Identified key trends in mortgage rates, helping the company adjust strategies to maintain competitive pricing

Enhanced pricing models by incorporating location-based adjustments, resulting in a 12% increase in customer satisfaction

Provided regular reports to stakeholders on rate sheet performance, driving data-informed decision-making and improving sales TECHNICAL SKILLS

Business & Data Analysis: Data Visualization (Tableau, Power BI), Data Warehousing, Reporting & Dashboards, SQL, Advanced Excel, Financial Analysis, Forecasting, Business Reporting

Data Management & Integration: ETL (Extract, Transform, Load), Data Pipelines, Azure Data Factory, Talend, Data Modeling, Data Quality Data Governance, Database Management (MySQL, SQL Server, PostgreSQL)

Analytics & Statistical Tools: Predictive Modeling, Statistical Analysis (R, Python), Regression Analysis, Machine Learning (Random Forest, XGBoost), A/B Testing, Hypothesis Testing

Data Engineering & Scripting: Python, SQL, Data Transformation, Cloud Data Platforms (AWS, Azure), Apache Spark, Hadoop, Data Integration, API Development, Data Architecture

Operations & Process Improvement: Process Optimization, Operational Analytics, KPI Development, Business Process Modeling Performance Metrics, Strategic Planning, Continuous Improvement

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