Technical Support Continuous Improvement
Resume:
With over a decade of experience in technology and
innovation, I specialize in leading IT infrastructures with a forward-thinking approach and delivering expert support—key pillars of my success. My expertise
spans from managing complex technological
infrastructures to optimizing resources and ensuring security and efficiency. Committed to aligning
technology with business needs, I drive innovation and continuous improvement in every project.
Yorkierov 2024
CEO-It Consultant
Panamá, EEUU
Hybrid
• Yorkierov is a venture that was born in Panama, with the purpose of offering my services and ability to connect solutions across all technological and IT fields. Through projects that allow me to Grow as a company, I aim to support my fellow experts in various areas within the IT industry.
Ademinsa Centroamericana 2020 - Actually
It Consultant, Technical support
Panamá, EEUU
Hybrid
• Implementation of technological innovations in the company's security systems that operate both locally and remotely.
• Administration of servers and technological services, such as email, On Microsoft accounts, QNAP, GLPI, OCS-Inventory, Windows Server, and Sage 50.
• Direct user support for various services and devices, Level 1 and Level 2, with escalation of solutions to Level 3
Integ Miami LLC 2019 – 2024
Technology Coordinator
(Remote) – Panama, EEUU.
• Ensured the operational functionality of the company's IT infrastructure.
• Provided Level I & II remote technical support, with annual visits to the U.S. headquarters for system optimization and issue resolution.
• Implemented new technologies, achieved 100% software licensing compliance, and ensured the company's
cybersecurity.
• Coordination, monitoring, and control of various technology areas, including telecom, programming, and help desk. YORKIER ARAUJO
Core Competence
• Technological infrastructure
• Storage
• Server, hardware, software
• Administrator Email, DNS, PDC
• Teach Technology
• Linux Advanced
• Cloud Administration
• Remote Tech Support
• Ticket It System
• It Consultant
Technical Summary
Admin Applications
Summary
Computer Engineer
• Google Cloud Platform
• AWS
• Microsoft Azure
4454 S. Eagle Cir, 80015 CO
*******@*********.***
• Microsoft 365
• Google Workspace
• Libre Office Linux
• Suite iWork
• QuickBase
• Zoho Mail
• Mail Apple
• Thunderbird
• Others
Admin Operating Systems
• Windows
• MacOS
• iOS
• Linux OS
• Chrome OS
• Others
Admin Cloud Environment
JOB EXPERIENCE
Institute Univ. Tec. Oeste “Mariscal Sucre”
Highest Level: Bachelor’s degree in computer
engineering,
2008–2011 (Degree awarded in 2019 due to country-
related issues)
Institute Univ. Tec. Oeste “Mariscal Sucre”
Associate Degree in Computer Science
1996–2001
INAPYMI 2009 - 2016
Technical Support
Hybrid Venezuela
• Server and Technology Equipment Support in the Server area.
• Resolution of Failures and Channeling with Providers in case of Level 3 Hardware Failures.
• Administration of Email, Proxy, PDC, and Institution Domain.
• Support for Servers in the Region (Tachira, Trujillo, Merida) Red de TV 2007 - 2008
Technical Support
Presential
• Coordinated migration from proprietary to open-source platforms for company infrastructure.
• Provided technical support and advice to users on open- source applications analogous to proprietary ones.
• Provided Level I and Level II technical support
FUNDABIT 2004 - 2007
Technical Support
Presential
• Provided Level I and Level II technical support for open- source applications used by the institution.
• Trained technicians at various levels (basic, intermediate, and advanced) in technology.
• Conducted research and consultancy on technological innovations in open-source software for the Ministry of Education.
• Installed and implemented IT centers with both open- source and proprietary servers and networks
MAXILUB (ultrafluids.com) 2001 - 2003
Chief Organization and System
Presential
• Managed the launch of new branches in the states of Aragua, Carabobo, Lara, Anzoátegui, Bolívar, Nueva Esparta, and Zulia.
• Coordinated the expansion of technological infrastructure to support the company's progressive growth.
• Supervised technical staff and their platform
maintenance tasks and planned and coordinated
maintenance for state branches.
• Coordinated and filtered ERP system report requests to reduce outsourcing support costs while providing
adequate reports to various management levels.
Language
Spanish
Technical English
Skills & Abilities
• Teamwork
• Goal-oriented
• Under Pressure
• Confidential and Discretion
• Quick Learn
Personal Skills
EDUCATION
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