General Managee

LAURA BRLETIC

********@***.*** H: 571-***-**** **70 Snyder Circle, Apt. 205 Mount Pleasant, SC 29466

PROFESSIONAL SUMMARY

Hospitality Industry Professional with over 22 years of experience in brand management, team leadership, and meticulous attention to detail. Proven track record in enhancing customer satisfaction and loyalty through innovative service delivery and strategic staff training. Passionate about leveraging extensive expertise to drive excellence and operational efficiency to dynamic hospitality environments.

EMPLOYMENT HISTORY

Confections Cupcakery Manassas, VA

Owner

01/2016 –01/2024

Led production for over 100+ weddings annually, ensuring high customer satisfaction

Enhanced sales through creative displays and effective social media promotion.

Handled financial operations, including payroll and maintaining cost-effective business practices.

Engaged with community through donations and fundraising for local causes.

Ensured compliance with food safety laws, maintaining a safe, sanitary environment.

Implemented Point of Sale system for streamlined order processing and payment handling.

Developed attractive displays to enhance product visibility and sales.

Cultivated a high-performing team of 18, elevating service quality and operational efficiency. Fostered a culture of continuous improvement and teamwork.

L2B2 Development, LLC Arlington, VA

House Manager/Executive Personal Assistant

11/2006 - 01/2013

Managed daily operations of a high-end household with a large estate

Responsible for budgeting and event planning.

Coordinated high-profile events, including fundraisers and galas.

Provided administrative support and managing other properties the family owned and treasurer for one of their homeowner associations.

Managed confidential information with the utmost discretion and professionalism.

Coordinated all travel

Coordinated with vendors and contractors to ensure timely completion of projects within budget.

Prepared multiple companies’ financial statements, maintained, and reconciled general reporting.

All personal shopping and personal errands

Monday Properties Arlington, VA

Accounts Payable Specialist

02/2002 - 11/2006

Assessed data and information to check entries, calculations and billing codes for accuracy

Reconciled monthly statements and transactions to keep records accurate and current

Compiled budget documents and monitored costs to maintain control systems

Supported senior leadership by producing month-end closing reports and advising on remittance for quick resolution

Skills

Time Management, Budgeting, Event Planning, Vendor Management, Property Maintenance, Staff Management, Confidentiality, Problem-solving, Quickbooks, Quicken, Payroll, Business Management, Detail-oriented, Staff Training, Organization

Accomplishments

Won Best Bakery and Best Cake; 8 years in a row by Inside Nova's Best of Prince William

Won Best Cupcake in 2014 by Northern Virginia Magazine

References

Brigid Brakefield, L2B2 Development LLC, ******@***.***, 703-***-****

Brittany Ross, L2B2 Development LLC, ********.*****@******.***, 571-***-****

Edith Okumu, L2B2 Development LLC, *********@*******.***, 703-***-****

Heather Landgrover, U.S. Custom and Border Protection, *******.*.**********@***.***.***, 571-***-****

Tara Lind-Zajac, MSN, RN-BC AmeriCorps NCCC, **********@**********.***, 719-***-****

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