Data Entry Clerk

- CAREER SUMMARY:

IT/ICT Professional with over eight (8) years of experience as a Computer

Specialist and Network Engineer. Proficient in a wide range of platforms, including IT service management, (ITIL) and ICT operations, computer hardware networking & engineering (Ethernet, wired & wireless LAN), data management, cloud computing, programming, and graphics.

- CORE SKILLS AND COMPETENCIES:

• Applying advanced knowledge of system administration of relevant computer operating& computing systems (Windows, Linux, Mac OS), artificial Intelligence(AI), internet of things (IoT), cloud, software, and programming skills, coupled with extensive experience and technical proficiency in computer engineering, Network Management, electrical systems, and electronics.

• Conducting comprehensive diagnostics, analyzing, and troubleshooting systems to ensure optimal functionality and efficiency.

• Implementing robust security measures by overseeing security certificates in accordance with established norms and procedures.

• Providing exceptional on-site and remote IT/Technical support to technical teams.

• Demonstrating excellent critical thinking and problem-solving abilities, while maintaining a meticulous attention to detail.

• Exhibiting strong planning, time management, and prioritization skills to accomplish objectives effectively.

• Employing effective communication skills, including articulate speaking,persuasive writing,and active listening.

- TECHNICAL SKILLS:

• Operating Systems: Windows, Linux, macOS

• Cloud Platforms: AWS, Azure, Google Cloud

• Networking: TCP/IP, DNS, DHCP, VPN

• ITSM Tools: Zendesk, JIRA, ServiceNow

• Database Management: MySQL, MongoDB

• Scripting: Python, Bash

- PROFESSIONAL EXPERIENCE

APRIMO (2024).

Remote Customer Support and System Administrator

Duties / responsibilities:

• Provided exceptional customer support via phone, email, and chat

• Resolved technical issues promptly and efficiently

• Administered Windows and Linux servers, ensuring uptime and security

• Managed cloud infrastructure (AWS, Azure).

• Collaborated with development team to resolve software issues.

• Implemented automation scripts to streamline support processes SOFTNET Limited (2023 - 2024).

Software Tester / Quality Assurance.

Duties / responsibilities:

• Manual and automated testing of web and mobile applications (Test case design and execution).

• Bug reporting and tracking using dedicated software (Bugzilla, jira e.t.c)

• Design and execute test cases to ensure application functionality and usability.

• Collaborate with front and back end developers to ensure timely fixes of applications.

• Identify, document, and report software defects using Jira. Neo 8 Energy Solutions. (2022 - 2023).

Technical Project Analyst / Manager

Duties / responsibilities:

• Supervised solar installers, technicians, and subcontractors, ensuring strict compliance with codes, plans,specifications, schedules, budgets, and company and safety standards.

• Successfully managed IT operations for installations, including the configuration of inverters, Wi-Fi-networking, testing, and troubleshooting.

• Provided comprehensive on-site and remote IT/technical support to both thetechnical team and subcontractors.

• Conducted thorough site surveys and energy audits to accurately determine the specifications for solar systems, including crucial structural and electrical information for the design and sizing of solar- inverter systems.

• Identified and meticulously analyzed new project opportunities, implementing highly effective cost reduction strategies, minimizing risks, developing integrated technical practices, and significantly enhancing the efficiency of solar installation projects.

• Actively monitored the performance of installed systems through the use of advanced inverter (Wi- Fi) networking system software. Huawei Telecommunications. (2021).

Network Support Engineer.

Duties / responsibilities:

• Administered and managed network systems, ensuring exceptional performance and functionality

• Proactively escalated network alarms and provided efficient support to on- site network engineers

• Conducted comprehensive network configuration checks, skillfully re- configuring and optimizing as required

• Provided proficient radio and network visual interface support to on-site engineers

• Maintained precise network log through regular updates to status report. Huawei Telecommunications. (2020).

Field Maintenance Engineer

Duties / responsibilities:

• Perform Active Preventive Maintenance (APM) on RTN, Huawei, Ericsson, Aviat, microwave radios.

• Regulate cell tower radio communication traffic and faulty connection.

• Commission and decommission radio equipment.

• Configure Microwave link - query and diagnose radio signal level (RSL), troubleshoot and clear network alarms (VSWR, RX channel noise unbalance, RX path imbalance, BBU interface error).

• Link optimization: Troubleshoot link on RTN, Huawei, Nokia, Aviat, Ericsson, Microwave radios.

• Resolve network Site-down: troubleshoot Site-down on 2G, 3G, and 4G BTS.

• Deliver routine maintenance report.

EDUCATION & CERTIFICATION:

REFERENCE

Available on Request.

- Alison Education Company. (2024).

Certificate in IT Masters

- Amazon Web Services. (2023).

AWS Cloud Practitioner certificate.

- Novena University. (2019 - 2022).

B.Sc. Computer science & Mathematics.

- Cisco Networking Academy. (2020).

Certificate in IT Networking

- Asteven Solar Academy. (2018).

Diploma in Solar Engineering

- Aptech EducationWorldwide. (2017).

Diploma in Management Information

Systems (MIS)

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