Customer Service Human Resources

TE

TRACIE ENNS

*********@*****.*** +1-214-***-**** Norco, LA 70079

Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Expert in product issues with dedication to increasing productivity through close analysis of tasks. Proven history of increasing customer satisfaction.

Microsoft Office

70 WPM

Bluemoon

Onesite

Entrata

Exceptionally Organized

Professional Phone Etiquette

10 key

Customer Service

Human Resources Management

Office Management

Fair Housing Regulations

Property Leasing

Property Management

HIPAA

Administrative Experience

Assistant Manager Experience

Financial Report Writing

Project tracking

Work flow planning

Price quote preparation

Deliverable tracking

Division Construction Supply Point,

Texas

Project Manager

11/2023 - Current

Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards. Maintained records of all documents related to each project including specifications, change orders, invoices.

Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.

Conferred with project personnel to identify and resolve problems. Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.

Identified project needs by reviewing project objectives and schedules. REM Dallas, Texas

Property Manager

08/2023 - 11/2023

Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.

Analyzed market conditions regularly to identify opportunities for improving operational efficiency.

Developed marketing plans to promote vacant units through various channels such as online listings or print media ads. Oversaw daily operations, maintenance, and administration of various properties.

Managed all maintenance requests from tenants in a timely manner. 180 Multifamily Management Arlington, Responsible for collection efforts and follow-up procedures; monthly and Summary

Skills

Experience

TX

District Manager

03/2023 - 06/2023

annual budgets; final decisions regarding application approvals based on credit, income, and reference reviews; and other special projects as needed Preservation of residents' satisfaction of residency Maintain correspondence with vendors/subcontractors for larger projects; and oversee overall performance of employees

Birchstone Residential Coppell, TX

Property Manager

12/2021 - 12/2022

Developing loyal and highly satisfied customer base through proactive management of team customer service strategies

Created organization systems for inventory control, merchandising, financial reports and schedules to increase operational efficiency Verifying income, assets, and expenses for each applicant Develop, review, and submit property operating and capital budgets Handle tenant complaints promptly and appropriately Prepared detailed budgets and financial reports for properties. Facilitated tenant paperwork processing and verification. Completed lease applications and verifications, notifying prospects of results.

CAF Management Frisco, TX

Property & Assistant Manager

05/2018 - 12/2021

Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes

Compiled maintenance and repair request for submission to foreman and reached out to local contractors for bid proposals Prepared specifications, solicited bids, and approved subcontracts for building services

Assessed property weekly, compiled information, and wrote reports of findings for submission to the Regional Manager

Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes Scheduled vendors for turn units within schedule coordination for new tenant move-ins

TEXAS A&M UNIVERSITY TX

BACHELOR'S OF ARTS in LITERATURE

12/2010

LONE OAK HIGH SCHOOL

DIPLOMA

05/2005

Work Permit: Authorized to work in the US for any employer Education and Training

Personal Information

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