Customer Service Delivery Driver

PATRICK PLANINZ

PO Box ***, Sumner, WA ***** **************@*****.*** 253-***-****

OBJECTIVE

To obtain employment as a Class C / Pick up and Delivery / Box truck Drivers

SKILLS & ABILITIES

I have great customer service, great people skills, excellent time management, ability to manage difficult customers with a positive result, very detailed orientated, work hard to get the job done, very professional, communicate effectively both verbally and in writing, and able to give and follow instructions

EXPERIENCE

AMAZON DELIVERY DRIVER STAVE DELIVERY

8/2023-1/2025

Pre-trip and post-trip vehicle inspection. Load vehicles according to route itineraries. Follow route delivery plan using the company phone app taking into account traffic and time constraints. Ensure customer service requests are met.

CONTRACTED EMPLOYEE UBER DELIVERY DRIVER

7//2021-5/2022

Use company phone app to manage work. This would include recording start and stop times, accepting jobs for delivery, tracking and managing deliveries, and communicating with customers. Communicate with customers, provide delivery updates while waiting on orders or with multiple customer orders and set reasonable delivery times. Used Quickbook app to manage milage and business expenses.

5 STAR TECHNICIAN AABRA CADABRA CHEM-DRY

03/2009-10/2017

Clean carpets and upholstery using extraction and buffing equipment. Effectively communicate with customers prior, during, and after the cleaning. Evaluate the job and determine the customer’s needs. Calculate and create a service package based on those needs. Explain the service options to the customers explaining the value of the service. Up-sale products to increase profit above the basic packages. I work independently without supervision.

FRANCISE OWNER COVERAL CLEANING CONCEPTS

11/2006-12/2012

Clean and sanitize both residential and commercial facilities. Evaluate the needs of the customer and establish a cleaning plan based on those needs. Maintain effective communication with the customer. Resolve customer concerns in a prompt timely manner. Document work done for billing and accountability to customers. For larger projects, I work with a team to accomplish the job.

EDUCATION

BATES TECHNICAL COLLEGE, TACOMA WA

TRUCK DRIVING

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