entry level remote

Kitty Tate

Hobgood, NC ***** / Cell: 252-***-**** / Email: *********@*****.***

IT Graduate: Forward-thinking IT professional, highly motivated and productive in team environments. Proven customer service abilities by developing a solid rapport on inbound calls with customers through understanding their needs. Employ strong leadership techniques to generate an accomplishment-driven workplace, resulting in employee loyalty, corporate success and customer satisfaction. Skills & Abilities

Customer Service

Healthcare EMR

LAN / WAN

Active Directory

Inventory Control

Data Entry CRM

Quality Assurance

Call Center

EMR

Supervisory Experience

TECHNICAL COMPETENCIES

•Exposure to installing operating systems and software: Windows 7 and Windows 10

•Knowledge of TCP/IP, local area and wide area networks (LAN, WAN) internally

•Hands-on experience in configuring networkable operating systems

•Experienced with installing and configuring services of Device Configurations

•Skilled in installing, maintaining, and managing desktop/client and server OS

•Knowledge of Basic and Advanced device security, device mobility, and cloud services

•Utilized tools: Command line, Ping, Tracert, Personal Firewall, Networking Settings & Control P

Relevant Work Experience

Home Healthcare, Heavenly Sent Home Care Nov 2024 – Present

Work with Hospice patients providing excellent customer service

Provide housekeeping, personal care, and medication management

Customer Service Representative, Academi Call Center Jan 2012 – Dec 2012

Assisted HR with phone inquiries, provided call center support, and updated files

Utilized CRM database for tracking and Windows based PC

Supervisor, American Red Cross Jan 2001 – Dec 2012

Held various roles such as Automated Apheresis and Phlebotomist Tech II

Provided quality customer service to collect blood samples

Setup Windows based Desktop, laptops to gather data and to support blood drives

Assisted donors, performed venipunctures, supervised staff, and ensured donor safety.

Entered data on EMR system to deliver to healthcare professionals

Cashier / Stocker / Customer Service, Dollar General Sep 2013 – Feb 2015

Operated POS: installed, updated, provided customer service, and managed inventory.

Recent Work Experience

MMI/ Quality Control – Pfizer Inc. Inspector Oct 2019 – Mar 2024

Inspect vials and abbojects for quality assurance.

Produce Associate, Walmart Dec 2017 – Oct 2019

Quality Assurance Inspector, Atlantic Natural Foods Feb 2015 – Dec 2015

Education

MyComputerCareer.com

Information Technology Systems Administrator Graduate 2024

Working toward Certifications in CompTIA A+, Network+, Security+, AI, and Linux

Nash Technical Institute, Rocky Mount, NC - Certified Nursing Assistant

Rocky Mount Senior High School, Rocky Mount, NC Graduate

Contact this candidate