Customer Service worker

Grace Irumva

EDUCATION

Nashua High School North— Aug 2018- June 2022

I was fairly involved in my high school. I was a member of my school’s National Honor Society where I would sign up for volunteer hours for my community. Outside of the National Honor Society, I would help out old teachers from my elementary school with after school activities

I was a graduate of the health sciences program at my high school. In this program, I was able to learn medical skills, terminology and receive my Lna. I have been working as a nursing assistant ever since to strengthen my skills in the medical field as well as improve my communication skills.

Nashua Community College- Jan 2023- May 2024

I took a few general education courses at community college, as I wasn’t really sure where I wanted to go with my career. I enjoyed the time I had spent there, for it made me realize my aspirations of becoming a physician assistant. Mass College of Pharmacy and Health Sciences- Sept 2024- present JOB EXPERIENCE

Market Basket, 261 Daniel Webster HWY— Bagger

October 2019- February 2021

● Bagging customer’s groceries

● Stocking shelves

● Customer service

ELL Summer School, Ledge Street Elementary School— Mentor July 2021- 2024

● Assisting children with their work

● Being responsible for the children

● Cleaning up after the children

Wendy’s, 46 East Hollis street— Crew Member

September 2021- December 2021

● Washing dishes in between cashiering

● Taking orders

● Cleaning up restaurant and kitchen

21st Century, Ledge Street Elementary School— Staff Member September 2021- June 2022

● Setting up activities for kids

● Playing

● Cleaning up restaurant and kitchen

Fairview Nursing Home, 203 Lowell Rd- Licensed Nursing Assistant January 2023- present

● Responsible for the activities of daily living of residents

● Ensuring residents are safe and comfortable at all times

● Working with the nurse to provide the best possible care

● Documenting my work

Skills I’ve gained from working these jobs:

In the past few years I have developed customer service skills, and have learned how to de-escalate situations. Working in customer service has also taught me patience, as well as empathy. Since I’ve started working young, I developed a strong sense of responsibility. I understand that people, whether it be my bosses or coworkers, expect me to be reliable and hardworking. Because of my understanding, I have learned how to manage my time, in balancing my school work, personal life, and job. The few jobs I’ve had over the years as well as my volunteer hours has surely prepared me well for the future, as I am confident that I will be a strong healthcare worker.

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