Patient Care Support
Resume:
LISA MILBECK
Pelican Rapids, MN ***** 612-***-**** ***********@*****.*** WWW: Bold Profile
Skills
Chemotherapy and immunotherapy drug
administration
• • Patient support and education
• Compassionate care • Central line management
• Triage experience • Teamwork and collaboration
• Excellent communication • Strong clinical judgment
• Relationship building • Self motivation
• Task prioritization
Professional Summary
Healthcare professional with strong background in oncology nursing, committed to delivering exceptional patient-centered care. Strong focus on effective team collaboration and achieving optimal patient outcomes. Proven ability to manage complex treatment plans with expertise in patient education and comprehensive care.
Work History
Medical Oncology and Infusion Nurse 08/2012 to Current Lake Region Health Care Cancer Care and Research Center – Fergus Falls, MN
• Coordinated daily staffing schedules.
• Managed incoming calls and prioritized patient inquiries.
• Coordinated patient appointments.
• Assigned tasks to staff members.
• Interacted with physicians regularly.
• Ensure seamless collaboration between internal and external staff
• Managed patient care.
• Implement and monitor infusion therapy plans effectively.
• Experienced in managing Epic EMR systems.
Delivered tailored nursing interventions for patient and family concerns linked to disease processes and treatments.
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• Oversaw clinical treatments and support.
• Initiated IV setups swiftly.
• Conducting central line access procedures.
• Provided detailed instruction on home care procedures for patients.
• Implemented effective symptom management techniques.
• Advocate for the patient and their family
• Promoted effective interaction within the team.
• Developed innovative solutions for complex problems.
• Handled organization of medical documentation.
• Facilitated collaboration among team members.
• Ensured proper chemotherapy dosage and delivery.
• Administered subcutaneous and intramuscular injections.
• Ensured collection of essential patient records before consultation.
• Coordinate patient care information between departments and outside providers.
• Enhanced overall patient experience through effective education.
• Coordinated with specialty pharmacies for drug delivery setup.
• Resolved any issues with insurance and coverage.
• Educate patients on proper use and side effects of oral chemotherapy medication.
• Ensured consistent medication compliance through personalized communication.
• Responded to calls in a timely manner.
• Managed patient intake documentation before scheduled visits.
• Performed pre-appointment patient assessments.
Lead oncology triage nurse 08/2022 to 10/2024
Allina Health Cancer Institute – Remote
• Ensured compliance with Allina Health Cancer Institute Policy while providing patient care.
• Served as trainer for oncology nurse triage team.
• Engaged upper leadership team to enhance program success.
• Addressed patient concerns during non-operational hours.
• Facilitated continuity of care by coordinating with emergency department staff.
• Completed comprehensive evaluations through follow-up communications.
• Skilled in utilizing Epic EMR.
• Coordinate with healthcare team for seamless patient care. Ensured high-standard patient care through meticulous review of NCCN and treatment plan alignment.
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Infusion nurse (casual) 01/2021 to 07/2022
Essentia Health – Detroit Lakes, MN
• Implemented effective care plans for infusion therapy recipients.
• Skilled in operating Epic electronic medical records.
• Addressed patient and family concerns related to disease and treatment effectively.
• Provided comprehensive patient care.
• Initiated IV setups successfully.
• Assess and maintain central lines.
• Facilitated patient and family understanding of medical treatments.
• Deliver comprehensive symptom management strategies.
• Communicate effectively on behalf of patients' needs.
• Exhibited excellent interpersonal skills.
• Resolved complex issues efficiently.
• Administered health records maintenance.
• Worked cohesively to achieve common goals.
• Ensured safe preparation and delivery of chemotherapy.
• Oversee injection tasks for patients.
Reduced complications by closely monitoring patients for adverse reactions during infusion therapy sessions.
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Ensured safety by adhering to infection control protocols and handling hazardous materials according to regulatory guidelines.
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Managed complex infusion cases involving multiple medications simultaneously, ensuring proper dosing, compatibility, and timing to maximize treatment effectiveness.
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• Educated patients on proper nutrition and medication side effects. Improved patient outcomes with timely assessment, intervention, and documentation of vital signs and symptoms.
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• Counseled patients and caregivers and provided compassionate emotional support. Home Health Nurse 11/2017 to 12/2020
Private Pay Client – Edina, MN
Delivered continuous high-quality in-home nursing services, maintaining a safe and comfortable environment for patients.
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• Coordinated with other healthcare team members to support patient needs. Documented patient vitals, behaviors and conditions to communicate concerns to supervising nurse.
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• Assessed patients' health status and developed individualized care plans to suit needs. Administered different therapies and medications in line with physician orders and treatment plan.
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Provided emotional support and kind companionship to patients and families to increase overall wellness.
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CNA 04/2011 to 07/2012
Pelican Valley Health Center – Pelican Rapids, MN
• Assisted patients with daily living activities, promoting independence and dignity. Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
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• Assisted with feeding and monitored intake to help patients achieve nutritional objectives. Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
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Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
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• Supported ambulation and physical therapy needs by conducting planned exercise routines. Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
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Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
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• Ensured prompt response to call lights, addressing patient needs in a timely manner.
• Enhanced patient satisfaction by providing compassionate and attentive care. CNA 05/2010 to 05/2011
Pioneer Retirement Community – Fergus Falls, MN
Facilitated patient's daily hygiene routines including bathing. Support patients with everyday tasks.
Facilitated coordination with families and healthcare professionals.
• Assisted patients with daily living activities, promoting independence and dignity.
• Ensured prompt response to call lights, addressing patient needs in a timely manner.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives. Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
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• Enhanced patient satisfaction by providing compassionate and attentive care. Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
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• Reduced patient stress levels through effective communication and active listening skills. Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
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• Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
• Helped patients with self-feeding and assisted feeding, based on individual needs. CNA 06/2009 to 05/2010
Brookdale Senior Living – West St. Paul, MN
• Assisted patients with daily living activities, promoting independence and dignity.
• Enhanced patient satisfaction by providing compassionate and attentive care.
• Ensured prompt response to call lights, addressing patient needs in a timely manner. Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
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• Cared for residents in assisted living facility and delivered high-quality support to meet needs.
• Reduced patient stress levels through effective communication and active listening skills.
• Supported ambulation and physical therapy needs by conducting planned exercise routines.
• Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls. Education
Bachelor of Science: Nursing 05/2012
Winona State University - Rochester, MN
GPA: 3.4
• Dean's List
• Oncology capstone
High School Diploma 05/2008
Burnsville High School - Burnsville, MN
Certifications
• OCN
• Chemotherapy Immunotherapy certified
• BLS certified
• Public Health Nurse certified
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