Customer Service Call Center

JOAN E. HALEY

**** ***** ***** *********, ******* Park, PA 15101· 412-***-**** · *********@*****.***

*MANAGEMENT/CUSTOMER SERVICE

OBJECTIVE: To utilize my extensive experience in a challenging, position in the nonprofit, healthcare, retail, or entrepreneurial sector.

SUMMARY OF QUALIFICATIONS

Experienced educator, manager, writer, and customer service professional with proven success in creating, developing, and sustaining programs and increasing customer satisfaction.

Skilled trainer in sales, team building targeted at human development.

Effective Interviewer and recruiter.

Effective trainer of going-the-extra-mile customer service.

Effective at building rapport with a wide diversity of people.

Skilled at inspiring an entrepreneurial spirit among team members.

Detail-oriented event planner for small and large (300+) group events.

Experienced manager with a high degree of political savvy, and sense of humor.

Proven ability to lead, motivate, and develop a diverse team.

Effective collaborator establishing and maintaining partnerships.

PROFESSIONAL EXPERIENCE

Department Manager, Kids World 2022 -2025

NORDSTROM, INC.

supervised and trained a salesforce of twelve

regularly recruited, interviewed, and hired salespeople

trained team on effective listening, “going the extra mile” customer service, setting and meeting goals

member of leadership team to fulfill local and national sales goals and establish and maintain culture

resolved customer requests and followed up for satisfaction

addressed unresolved customer questions and needs

trained sales force in principles of service and warmly greeting customers

Fellows and Community Engagement Coordinator 2020 -2022

PITTSBURGH THEOLOGICAL SEMINARY (PTS), Metro-Urban Institute (MUI)

Recruited, selected, and supervised graduate students for a year’s immersion experience at community sites serving disadvantaged citizens in the Greater Pittsburgh area.

Established and maintained community partnerships to assess and improve impact for underserved residents to thrive.

Call Center Associate 2015-2017

CARNEGIE MUSEUMS OF PITTSBURGH

Contacted members to renew and increase membership benefits

Contacted individuals to join the museum

Contacted individuals to raise funds for the museum

Education

University of Pittsburgh, Pittsburgh, PA, M.Ed. Master of Education

Emphasis: Adult Education and Child Development

Valedictorian, Graduating Masters Students

Florida State University, Tallahassee, FL B.A., Bachelor of Arts, Education and English

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