Supply Chain Management

Claudia Robinson

Supply Chain Management Professional

**********@******.*** • 310-***-****

LinkedIn Profile • Hermosa Beach, CA 90254

Seasoned and strategic professional, with extensive experience in navigating complexities of international transportation and logistics management. Instrumental in overseeing multi-faceted teams, excels in driving operational excellence and innovation in high-stakes environments. Proficient in regulatory compliance and customs operations ensures seamless international transactions, bolstered by adeptness in systems training and team development. Possess track record of enhancing productivity through streamlining workflows and customs clearances, reducing turnaround times. Committed to leveraging deep industry expertise to enhance organizational productivity and growth, serving as invaluable asset to forward-thinking company in need of robust leadership and visionary execution.

Areas of Expertise

Supply Chain Management

Operations Efficiency Strategies

Workflow & Process Improvement

Productivity Enhancement

Import & Logistics Coordination

Talent Placement & Optimization

Team Leadership & Development

Customs Regulations Compliance

Cross-functional Collaboration

Professional Experience

Yusen Logistics Americas Inc, Torrance, CA 2021 to Present

Operation Manager

Oversee comprehensive management of Global accounts, ensuring efficient distribution of documentation and cargo to customers. Coordinate air cargo and ocean container logistics, maintaining strict compliance with regulatory requirements and company policies. Streamline operations to enhance productivity and customer satisfaction.

●Supervised dedicated team of 6 employees, fostering collaborative work environment and overseeing all hiring processes.

●Streamlined customs clearances and INBONDS processes, significantly reducing turnaround time for import shipments.

●Developed and implemented placement strategy, capitalizing on individual strengths for enhancing team performance and morale.

Schenker Inc., Los Angeles, CA 2002 to 2021

Air Import Break-Bulk Supervisor

Led recruitment and comprehensive operational systems training for all department staff, fostering skilled and knowledgeable workforce. Implemented strategic workflow optimization to enhance department efficiency. Streamlined communication channels to bolster team collaboration and morale.

●Administered and managed dynamic team of 19 employees, ensuring cohesive operations and high-performance standards.

●Established and managed successful billing team for enhancing departmental financial processes and accuracy.

●Developed and enforced safety protocols to maintain a secure working environment.

Schenker Inc., Los Angeles, CA 2005 to 2007

Air Breakbulk Manager

Ensured prompt customs clearance of all shipments and expedited to customer’s door within prescribed transit times agreed upon with accounts. Executed responsibility for accurate invoicing to customers and correct setup of payables for each file, ensuring financial transactions were handled precisely. Managed daily ACH statement reconciliations, confirming all financial activities were accurately recorded and reconciled.

●Supervised team of 8 entry writers for overseeing performance and ensuring high standards of accuracy and efficiency in customs documentation and procedures.

●Maintained comprehensive cargo tracking, from arrival to door delivery to consistently update within company’s operating system for enhancing client visibility and facilitate detailed reporting.

●Enhanced operational efficiency and customer satisfaction by ensuring all processes from shipment clearance to final delivery, executing as per service standards.

Additional Experience

Senior Entry Writer, DHL, Los Angeles, CA

Import Coordinator/Entry Writer, AEI/DHL, Los Angeles, CA

Entry Writer, BDP International, El Segundo, CA

Entry Writer, Pro-Service Forwarding, Inglewood, CA

Education

Bachelor of Science in Business Management, Supply Chain Management

California State University Dominguez Hills, Carson, CA

Associate of Arts

El Camino Community College, Torrance, CA

Contact this candidate