Customer Service Administrative Assistant

PATRICE GAINES

**** ******** **** **, *** Vegas NV, 89143 702-***-**** *****************@*****.*** Executive Summary

Competent, highly-energetic professional seeking a position where my knowledge and expertise will be utilized in an environment that offers opportunity for growth and stability. I am interested in finding employment with a company which will challenge me further, while allowing me to contribute to the continued growth and success of the company. A hardworking individual who perfectly executes work orders. KEY AREAS OF EXPERTISE

Customer Service/Collection Skills:

o Great ability to respond quickly and resourcefully to customer requests or concerns o Proven record of responding quickly and resourcefully to customer requests or concerns o Track record of giving information to customers about products o Highly skilled in collecting on Past Due customer accounts, including resolution of discrepancies o In-depth knowledge of different collection methods and severance process o A strong desire to continually elevate the performance of the business as a matter of satisfaction o Dedicated and meticulous: Able to exceed both external and internal customer expectations

Administrative Assistant Skills:

o Highly skilled in sorting, filing, retrieving, storing and updating multiple files o Hands-on experience in adding new material to the filing system and creating new records as and when necessary

o Highly skilled in handling incoming calls and routing them appropriately o Performed a wide range of office functions and duties o Working knowledge of Microsoft Word, Excel, Powerpoint, Outlook, Computer Principles, Quick Book and First Data

Maintaining a high level of production

Verbal communication

Responsibility

Career Path History

Decision Making

Ability to work under pressure Operating

equipment

Customer Service Representative 24/7 InTouch, Las Vegas, NV 09/2018 – 12/14/2022 Collector Williamson Law Firm, Las Vegas, NV 01/2018 – 09/2018 Porter F.M.W.C.C., Las Vegas, NV 12/2012 – 10/2013 Collection Representative Household Credit, Las Vegas, NV 06/2009 – 05/2012 Porter F.M.W.C.C., Las Vegas, NV 07/2008 – 04/2009 Customer Service/Collector Ford Credit, Las Vegas, NV 04/2007 – 05/2008 Education/Certifications

06/2017 Certificate of Completion: Work Readiness and Leadership Development Hope for Prisoners, Las Vegas, NV

Associate Degree Business Management

Drivers License

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