Customer Service Laboratory Technician

OBJECTIVE

Seeking for a position as a

laboratory technician where I can

use my knowledge in quality

control, data interpretation, and

sample analysis. I'm eager to help

the lab team succeed by

contributing my cautious

approach to tests, dedication to

safety procedures, and interest

for scientific research.

SKILLS

Ability to conduct tests with

accuracy and precision in order

to provide reliable outcomes.

Understanding quality assurance

and control procedures.

Knowledge in a range of

laboratory procedures,

including extractions, titrations,

sample preparation, and

instrument operation.

MARY KYLE SANTOS

4673 JANE ST., NORTH YORK, ON M3N2K8

************@*****.*** 437-***-****

EXPERIENCE

SHIFT MANAGER•POPEYES LOUISIANA KITCHEN • MARCH 2021- APRIL 2024

• Excellent customer service skills

• Strong leadership background

• Extensive experience managing teams, maximizing time, and providing excellent customer service

• Effectively answer consumer concerns and provide the staff with clear directions

TEAM LEADER•CHICK-FIL-A • MAY 2024- PRESENT

• Staff Supervision & Training

• Delegation & Task Prioritization

• Conflict Resolution & Problem-Solving

• Performance Monitoring & Coaching

• Food Safety Monitoring

EDUCATION

CHEMICAL ENGINEERING • SAINT LOUIS UNIVERSITY, BAGUIO CITY, PHILIPPINES (2015-2020)

• Hands-on understanding of laboratory methods, such as designing experiments, gathering and analyzing data. Familiarity with the design and optimization concepts and methods for chemical processes, including mass and energy balances.

CHEMICAL ENGINEERING TECHNOLOGY/CHEMICAL LABORATORY TECHNICIAN • SEPTEMBER 2O21-APRIL 2024• SENECA COLLEGE

• Skilled in a variety of lab methods, have first-hand knowledge of analytical tools and equipment, such as Centrifuge, pH Meter, Spectrophotometer, Microscope etc.

• Sample Collection, Preparation & Analysis

• Microbiological & Chemical Testing

• Quality Control & Assurance

• Data Recording & Analysis

• Reagent Preparation & Handling

• Calibration & Maintenance of Lab Instruments

• Laboratory Safety & Hazardous Material Handling (MSDS, PPE, Biosafety)

• Aseptic Techniques & Sterilization

• Good Laboratory Practices (GLP)

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