Quality Assurance Law Enforcement
Resume:
Resume of Rhonda Finn
Apartment 204
Seabrook, Texas 77586
Email: ************@*****.***
Professional Summary
Extensive experience as a Security Professional, with 14 years in corporate security, with strong emphasis in team collaboration, training security officers, security mitigation, investigations, while remaining highly organized and professional with a strong attention to detail.
Adept at analyzing situational awareness and resolving problems, while developing institutional procedures and responses. A consistent high level of performance in dealing with people and services requiring solid leadership, organizational, and time management skills. Ability to work independently in a fast-paced environment. Excellent presentation, communication, technical writing, and the ability to create clear and concise reports. Extensive experience interacting with senior management, employees, and law enforcement on situations that pertain to physical security, employee safety, and training. Experience with advanced security practices while managing investigations on personnel matters, and sensitive information on intelligence. Trained in advanced evacuation procedures: fire, medical, CPR, and ALLERT active shooter training.
Skills
Conflict Resolution Client Education & Support Crisis Intervention
Documentation & Records Relationship Building Communication Skills
Risk Assessment Criminal Justice System Time Management
Quality Assurance Policy Compliance Safety/Hazmat Training
Personnel Management Change Management Leadership Training
Inventory Management Inspection Control Criminal Investigations
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Education
Bachelors Professional Studies in Criminal Justice
ARKANSAS TECH UNIVERSITY – Russellville, AR – Anticipated Graduation: August 30, 2024
Presently, 126 Credit hours, GPA, 3.091
Member the National Society of Leadership and Success
Computer skills: Microsoft Office, Word, Excel, PowerPoint, Google Docs
Level II/Level III Training Course – Private Security License # 00159073, Exp. 12/17/2026
Firearm Qualification – Christus Good Shepard Hospital – Score 96
ALLERT Training – Longview PD Swat Team – 09/15/2023
Arkansas Department of Corrections Academy – Firearm Training/Tactical Training – 3/2019
FEMA – IS-100 – 3/2019
Current CPI Training, Current CPR Certification/American Heart Association - 8/2021
Professional Experience
Christus Good Shepard Hospital - Commissioned Armed Security Officer
Longview, Texas
12/20/21 – 04/29/2024
Trained new security personnel on procedures and corporate policy
Worked with facilities, IT, on technical issues pertaining to new hospital security detail, infrastructure, cameras and surveillance
Conducted investigations on known and suspected acts of theft, parking violations, vandalism, employee related incidents in accordance with applicable law, corporate policy, and federal HIPPA Regulations
Performed security action plan to protect company personnel, executives, assets, while protecting sensitive information pertaining to corporate policy and federal HIPPA Regulations.
Collaborated with local law enforcement on security matters pertaining to criminal trespass, assault, theft, combative patients, human trafficking, contraband, facility security and relief coverage
Instrumental in all activities pertaining to overall security details during shifts
Responsible for patrol duties, safety and building checks
Conducted safety, security assessments and investigations with medical staff and the public
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Made recommendations on safety and security details during construction, expansion, and day to day operations with patients, medical staff, and the visiting public
Assisted medical personnel, as part of an Emergency Response Team when collaborating with emotionally charged patients and visitors
Enforced parking violations, and patrolled hospital parking garages
Retrieved and returned patient valuables
Performed on-call duty (weekends, holidays) and additional coverage in four hospitals which required travel
Prepared daily activity report for four hospitals, which was submitted to corporate and senior management in a timely manner using technical writing, while using Microsoft Office
Maintained a high level of professionalism and customer service with medical staff, patients, guests, and law enforcement.
Mitigated unforeseen security breaches and safety issues
Assisted with outside building perimeter security, and life flight set up and security
Extensive experience with CCTV and surveillance cameras
Target Corporation – Front End Store Advocate/Guest Services
Longview, Texas
8/2020 – 12/18/2021
Provided excellent customer service to the public
Responsible for large cash handling with retail sales as well as closing registers end of shift using a wide scope of technology to drive sales
Trained in emergency evacuation, fire, medical, and active shooter response training
Recommended and mitigated safety and security actions to corporate management
Trained new employees on guest services, and corporate procedures
Provided coverage for all shifts to include weekend and holidays
Worked as an essential worker during the COVID pandemic to provide essential items to the public
Baxter Regional Hospital – Commissioned Security Officer
Mountain Home – Arkansas
5/2019 – 8/2019
Responsible for all physical security within hospital campus
Always maintained a high level of professionalism and customer service
Responded to all emergency codes within the hospital
Mitigated emergency situations with appropriate responses within hospital policy
Assisted police with observation, monitoring, of detained patients
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Investigated all incidents and generated detailed accurate reports
Conducted safety and security assessments to comply with regulatory requirements and inspections
Worked all shifts to include weekends and holidays
Worked with facilities personnel to achieve safety standards and to prevent hazards
Trained in active shooter, advanced building: fire, medical, staging, and evacuation procedures
Worked with police on matters that pertained to theft, contraband, employee confidential matters
Assisted with life flight set up and security detail
Extensive experience with parking areas and parking garage security details
Monitored CCTV cameras for security threats
Whelan Guard Service – Commissioned Security Officer
Little Rock, Arkansas
3/2019 – 5/2019
Assisted the Director of Security for transition from corporate security to contract security for Ranger Boats/Bass Pro Corporation – Flippin, Arkansas
Trained all new contracted security officers on procedures and policies
Developed training logs and Security Operating Plan
Developed training manual for contracted security personnel
Trained all new security personnel on physical security detail for all boat plants, potential safety, security, and environmental hazards
Ranger Boats/Bass Pro Corporation – Commissioned Security Officer/Arkansas State Police
Flippin, Arkansas
6/2018 – 3/2019
Assisted the Director of Security/Safety/Environmental with security details and physical plant security
Provided a high level of customer service
Transported employees to clinics for random drug testing while maintaining confidentiality, and reporting to Human Resources
Patrolled through all plant operations while mitigating, reporting safety and security breaches
Provided security for pro fisherman during events
Conducted security assessments and inspections of finished boats for delivery to boat dealers
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Developed a Work Stop Program to mitigate the risk of safety hazards while employees were moving from one plant to another with hazardous chemicals and heavy machinery
Created Gate Logs for tracking of vendors through security access points
Worked with building facilities to ensure safety and security for employees parking near plants that contained explosive chemicals
Conducted investigations on issues pertaining to all acts of crime, while generating reports to Director of Security.
Created a Work Stop Notification in compliance with OSHA for all employees entering and exiting plants that contained explosive chemicals and hazardous materials
Adecco Staffing – Customer Service/Warehouse – Contracted for Ranger Boats/Bass Pro Corporation in Flippin, Arkansas
Little Rock, Arkansas
1/5/2018 – 6/18/2018
Provided excellent customer service to employees of Ranger Boats/Bass Pro Corporation
Pulled various components for boat operations, and prepared computerized reports for billing, and tracking
Received large shipments/unpacked/disbursed and organized for boat manufacturing
Utilized computer software for tracking inventory and financial data
Managed large shipments and break down utilizing electronic pallet jacks
Malin International Ship Repair, Army Corp. of Engineers, CB&I, Port of Galveston, Texas, “The Sturgis” dismantling of a nuclear ship.
Galveston, Texas
8/2016 – 2/2017
Provided a high level of security for the Army Corp. of Engineers on a classified government project
Reported all imminent threats and safety hazards
Implemented strategic patrol routines to provide a secure and safe working environment
Issued and controlled inventory issued for site project
Collaborated extensively with senior management on potential security threats, breaches, and safety concerns
Generated safety and security reports end of shifts
Screened visitors and vendors for TWIC credentials and escort
Provided fire watch for welders and employees performing hot work
Assisted Senior Safety Officer with heat monitoring, employee safety fit test, and training
Completed extensive government security training, safety training pertaining to tag out/lock out, ladder and tie off procedures.
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Collaborated with Longshoreman, Contractors, Port Authority, Senior Executives, and Port Police
Provided physical security on rotation, all shifts to include weekends and holidays
Monitored ship alarms and cameras
Assisted Senior Safety Manager in the development and training on safety standards in compliance with OSHA for contractors working on the project
Worked all shifts to include weekends and holidays
Port of Galveston Police Department – GLOA Commissioned Security Officer
Galveston, Texas
12/2015 – 8/2016
Provided a high level of security, screening, and safety on police gates
Maintained and generated gate logs for the U.S. Coast Guard
Responsible for weapons check on passenger vehicles and trucks
Checked passenger vehicles for IED’s, all contraband, weapons, drug smuggling, and suspensions of human trafficking
Provided heavy traffic detail both on gates and the direction of Port of Galveston
Provided a high level of professionalism, customer service to ship personnel, government officials, military personnel, and federal police officers
Assisted police in a parking garage with the direction of traffic and being the point of contact for parking payments
Participated in security emergency response drills
Provided training to new commissioned security personnel on post assignments and security and safety detail
De-escalated security concerns with the public
Provided back up security for Port of Galveston Police Officers
Always maintained a high level of confidentiality and professionalism
Always remained vigilant while protecting assets and homeland security
Worked all shifts to include weekends and holidays
McRoberts Maritime – Security Officer/Rover
Texas City, Texas
2/2014 – 12/2015
Provided a high level of excellent customer service to the public
Assisted FSO with reports, training new security personnel, risk mitigation, traffic management, and ship to shore operations
Worked on all post as a relief for all security personnel
Screened passengers with electronic screening
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Conducted pat downs on passengers
Retrieved contraband from passengers and assigned to port police
Worked with all federal law enforcement: ICE, Customs, FBI, and Coast Guard on matters of Homeland Security
Conducted Security Assessments and Inspections with baggage department
Provided TWIC escort to vendors
NASA, Space Center Houston – Security Officer
Webster, Texas
8//2013 – 2/2014
Provided excellent customer service
Performed bag searches in the front entrance
Created badges for employees for badge access
Secured all doors during night shift
Provided additional assistance for special events and camp ins
Conducted daily safety checks on fire extinguishers
Performed facility checks throughout facility during shift, and AED machine
Assisted with closing the facility
Provided excellent radio communications in dispatch
Observed the public for any suspicious behavior or activity
Respected space artifacts and secured a mars moon rock with a collar
Handled lost and found items and generated corresponding documentation
Directed heavy traffic and provided direction to the public
Seasonal Employment – Security Officer
Galveston, Texas
2/2011 – 8/2013
Pleasure Pier
Galveston, Texas
Provided excellent customer service
Worked all shifts to include overnight
De-escalated situations with the public
Managed a self-parking lot with cash handling
Created security reports end of shift
Secured all doors during night shift
Maintained a high level of security and safety while protecting assets
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Seasonal Employment – Hotel Galvez – Contracted/Allied Barton
Galveston, Texas
2/2011 – 9/2011
Provided excellent customer service
Worked all shifts to include overnight
De-escalated situations with the public
Managed a self-parking lot with cash handling
Created security reports end of shift
Secured all doors during night shift
Maintained a high level of security and safety while protecting assets
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