Desktop Support Security Clearance

Steven Brevett

Cell: 954-***-****

Email:*********@*****.***

Professional Summary

Experienced IT professional with over 12 years in desktop support, system administration, and troubleshooting. Skilled in managing service tickets, configuring hardware/software, and ensuring security compliance. Holds an active Secret Security Clearance and excels in providing high-quality support in government and enterprise environments. Information Technology Competencies

Systems:Experience with Microsoft OS (Windows 10/11), Microsoft Server, Active Directory, Exchange, and VMware. Linux, Macintosh, Unix, ADCS, Ubuntu, Solaris, BSD Databases:Oracle, ADB2, Remedy, Relational Databases Languages:SQL, HTML, CSS, JSON, BASH, and PowerShell Software:

Desktop Support:

Hardware:

Network Support:

Security:

Communication &

Customer Service:

MS Word/Excel/PowerPoint/Outlook

Windows, Linux, and Mac OS systems troubleshooting, configuration, and support Installation and maintenance of workstations, laptops, peripherals (printers, card readers, etc.)

Troubleshooting LAN, WAN, and connectivity issues, configuring network switches and routers

Knowledge of security protocols, patch management, and risk assessments Excellent skills in providing one-on-one and group training, and working with cross-functional teams

Education:

Certifications:

B.S. Cybersecurity and Information Assurance,

Western Governors University, Salt Lake City, UT

•CompTIA Security+•CompTIA A+

•CompTIA Network+•CompTIA CySA+

•CompTIA CASP+/SecurityX

Professional Experience

INFORMATIONTECHNOLOGYSPECIALIST FEBRUARY2024 – NOVEMBER2024 SSISUPERSYSTEMSINC. (CRANE,IN).

● Provided Tier 1 and Tier 2 support, troubleshooting hardware/software issues for desktop and laptop systems.

● Diagnosed and resolved network connection issues, including configuring network switch ports and assisting with OS migrations (Windows 10).

● Worked with ServiceNow to manage and resolve support tickets, ensuring timely resolution and customer satisfaction.

● Assisted in automation, scripting (PowerShell, Bash), and virtualization (VMware) tasks to streamline workflows. PROJECTSUPPORTANALYST JUNE2021- FEBRUARY2023

ENTERPRISESOLUTIONS(KEYWEST, FL)

● Provided technical support and maintenance for enterprise systems, including installing and troubleshooting hardware and software.

● Managed and operated SQL Server instances, applied patches/updates, and ensured systems were secured and compliant with industry standards.

● Supported installing and maintaining RF equipment and government systems, including network printers and peripheral devices.

● Documented and tracked support requests in the Remedy database, ensuring proper escalation of unresolved issues.

● Trained end-users and provided technical support for ELMR radios and government-issued equipment. INFORMATIONTECHNOLOGYSPECIALIST AUGUST2020 –JUNE2021 ELIASSENGROUP(KEYWEST, FL)

● Administered Active Directory, Exchange, and Windows Server environments to support users' system and application needs.

● Provided on-site and remote support for hardware (PCs, Macs) and software applications, ensuring smooth operations.

● Installed, configured, and troubleshot workstations, printers, and other peripherals, including monitoring network connections.

● Documented issues and solutions in a ticketing system, ensuring customer satisfaction through effective resolution.

LEADNETWORKADMINISTRATOR JUNE2017 – AUGUST2020

CLOUDS TECH R US (CORAL SPRINGS, FL)

● Directed IT services and supported senior management with strategic IT decisions, particularly in security and infrastructure.

● Installed, configured, and troubleshot Mac OS and Windows systems for clients in various industries.

● Configured and managed network devices, including routers, switches, and firewalls (Cisco, Meraki, Ruckus).

● Performed ongoing maintenance, including the application of security patches and firmware updates to servers and network equipment.

● Worked with clients like Morgan Stanley, CVS, and SunTrust to provide IT support, system upgrades, and networking solutions.

● Projects

o Comcast Contracts- perform network management of Dunkin Donuts, Wawa, Dollar General, Chick-Fil-A- A, Texas Roadhouse & Applebee’s

o Nordstrom Network Install Site - Rack and Stack of Cisco switches and routers; configuration of NID and management routers

JUNIORSYSTEMSADMINISTRATOR APRIL2013 – JUNE2017

CLOUDS TECH R US (CORAL SPRINGS, FL)

● Supported troubleshooting efforts for user issues on PC, Mac, and mobile devices, ensuring timely resolution.

● Assisted in staging new servers and devices for clients, including configuring software applications and network devices.

● Provided installation and system upgrades for multiple clients, including financial institutions and retail businesses.

● Worked on several high-profile projects, including setting up POS systems and handling the installation of network equipment across retail locations.

Projects

o Kendra Scott Project-migration and staging for 100+ stores; E355 Verifone with iPad sled to work with I-Watch and X -Store. Set up POS terminals with HP servers with X-store applications and set up configurations.

o Comcast Project-Installation of BrightSign Players in Xfinity Stores, Dmark extensions, Meraki Firewalls, switches, and APs.

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