Information Technology Fiber Optic

Omar Gooding

SUMMARY:

Information technology with extensive experience working with data networking, Possesses a strong understanding of networking principles, technology and functions, Specialist in developing techniques.

Combined experience skills, strengths and knowledge include.

EDUCATION:

South Mountain Community College, Courses of studies

Associate degrees:

1 Computer Scients

2 Cisco Networking

3 Networking Security Administration

4 MS Window Server 2003,2008 and 2012 R2

Windows Power Shell online

Windows 7 and Vista Guide to Scripting Automation and CMD online

Remoting to a Cisco VMWare machine utilizing tool like putty and creating a ASDM environment for ASA Firewall August 2015

Overview of fiber optic applications and installations

Communications systems utilizing fiber optics

Fiber optic components appropriate for fiber optic networks

Installation of premises and outside plant fiber optic cable

Splicing and termination

Testing fiber optic components and cable plants

Hands-On Lab Exercises including hands-on splicing, termination and testing

CERTIFICATIONS:

Information Technology: Network S, School Certificate of Completion May 2012

Experience installing and running various PC operating systems

Including Windows

Certification Experience with Multicast Networking, BGP- VXLAN and DNS, DHCP.

TECHNICAL SKILLS:

Indotronix Contractor Company

Working for Vanguard November 2022 – Nov 2024

Provides a great client experience.

Identify & drive new efficiencies in the Work Place Services support model.

Provide access to technology materials and equipment for crew.

Improve technology awareness for crew.

Change the perception of IT.

Provides incident response services such as incident, problem & crisis management that include monitoring, diagnosing, and resolving hardware and/or software issues elevated from the Support Center and other Technical Services groups.

Maintains and troubleshoots hardware and/or software systems (e.g., end point devices & enterprise applications) across one or more platforms, Adds, updates, and closes records in the IT Incident and Problem Management systems.

Reviews related records to identify requests that may have an impact on systems.

Provides client support services to assist end users with provisioning requests such as file new machines, mobile devices (to name a few).

Identifies performance issues and trends.

Identifies opportunities to improve system and application performance, including automating manual system tasks.

Ability to lift and carry 50 pounds.

Cognizant Soluctions August - 2018 thru Nove 20 22

Sr Engineer Analyst

Experience in a call center Office 365 supporting Windows 7 and 10 and Office 2013.

-Working knowledge of customer service principles and processes

-Knowledge of desktop applications, web-based applications, client/server applications, computer/networking hardware, standard operating systems, common third-party software applications, internally developed custom applications, application integrations, networking protocols, ISO27000/NIST 800 security concepts, and any other computer-related technologies

Experience in troubleshooting LAN and WAN layer 1, 2 and layer 3 network devices; Switches Manage Routers and Firewalls along with Wireless Access Points.

Konica Minolta, Phoenix, AZ Jan 2018 – July 2018

IT Engineer

Responsibilities:

Provide accurate Incident resolution and Service Request management, within established Service Level Agreement (SLA) and Operating Level Agreement (OLA) time frames, meeting or exceeding customer’s requirements and expectations

Creation of knowledge base articles for new issues and getting approval as per the agreed matrix

In-depth experience of working in ITSM tools with specialization in Incident and Service Request Management

Responsibilities:

Arrow Electronics, AZ Feb 2014 – Jul 2018

Computer Technician (Contract Job)

Responsibilities:

Install hardware and software of standalone personal computers

Assist with network troubleshooting procedures

Provide backup to the network

Imaged personal computers with Windows 7

Safeway, AZ Oct 2013 – Feb 2014

Computer Technician (Contract Job)

Responsibilities:

Conducting Imaging, configuration and personalization of computer systems with windows 7

Configuration and installation of additional memories and home premium for small business

Configuration and installation of desktop peripherals and network technology

Installation of hardware and software in stores and or backstage locations

Conducting new creation of virtual machine on a Linux box utilizing tools like esxcfgfcoe; fiber channel or Ethernet along with esxcfghwiscsi also configuring esxcfgnics in order to view the speed and duplex mode, esxcli to manage

Went Back To School Aug 2012 – Sep 2013

Qwest, AZ Jan 2001 – Jul 2012

Sales Consultant

Responsibilities:

Assess validity of complaints and determine possible causes.

Check to ensure that appropriate changes were made to resolve customers’ problems.

Review insurance policy terms to determine whether a particular loss is covered by insurance.

Tele spectrum, AZ Apr 1998 – Dec 2000

Help Desk Representative

Responsibilities:

Provided technical support for cable television and internet services.

Administered end user with Windows NT, Windows 2000 and Windows Exchange accounts.

Troubleshot customer cable service Gateway Box when signal was lost.

Helped customers reprogram remote control frequency.

Army National Guard Nov 1998 – Dec 2014

Responsibilities:

MOS: Military Occupation 94F

Perform maintenance and repair on microcomputers.

Manages maintenance facilities, to include Area TMDE Support Teams and facilities, and leads platoons; supervises and develops configuration management policies and procedures; manages calibration, quality assurance, and quality control programs for maintenance facilities; coordinates with supported units for maintenance and repair of electronic equipment; provides input to unit systems status reports; maintains applicable administrative and maintenance files and inspects TAMMS and repair parts records; recommends Prescribed Load List, shop stock, and bench stock

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