Field Service Technical Support

Randall Sipes

Kearney, MO *****, USA, 816-***-****, ********@*****.***

SUMMARY

Dynamic Technical Specialist with over 10 years of diverse experience in technical support and team leadership. Expertise in troubleshooting diagnostic issues, as well as providing effective assistance to field service teams. Proven success in managing shop operations and enhancing production quality. Recognized for delivering timely solutions and fostering collaboration with engineering teams. Ready to leverage unique skills to drive innovative solutions and optimize technical service capabilities.

WORK EXPERIENCE

Nov 2021 – Oct 2024

Technical Service Representative (Hybrid), Haldex Corporation

Kansas City, MO

Provided technical phone support for diagnostic issues as well as part identification and fitment inquiries.

Assisted field service teams with retrofitting and installing Haldex components, ensuring optimal performance.

Aug 2016 – Oct 2021

Restoration Technician Supervisor, Midwest Corvettes and Classics

Kearney, MO

Engaged with customers to deliver comprehensive details and estimates for vehicle repairs and restorations.

Oversaw daily operations of shop employees, imparting expertise on vehicle repairs and comprehensive restorations.

Jul 2007 – Aug 2016

Production Supervisor Team Leader, Shuttlewagon, Inc

Grandview, MO

Supervised production schedules, ensuring quality and timely delivery of products.

Collaborated with the engineering team to adjust and modify production equipment for enhanced efficiency.

EDUCATION

Jun 1986 – Aug 1989

Longview College

Associate Degree, Applied Science

Lee's Summit, MO

SKILLS

Technical phone assistance

Diagnostic issues

Part identification

Vehicle repairs

Restorations

Production quality management

Collaboration with engineering teams

Production scheduling

Customer service

Team leadership

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