Support Specialist Customer

JOSH GANN

LEAD CUSTOMER SUPPORT SPECIALIST

ABOUT ME

Experienced Customer Support Specialist with expertise in creating innovative customer service strategies to improve customer satisfaction. Committed to leveraging strong problem-solving abilities, communication skills, and technical knowledge to exceed customer expectations and help achieve company goals.

CONTACT

Email: *********@*******.***

Phone: 423-***-****

Location: Chattanooga, TN

EXPERIENCE

CHALLENGE INDUSTRIAL SUPPLY

LEAD CUSTOMER SUPPORT SPECIALIST

JANUARY 2015–CURRENT

Maintained and led all company operations including shipping, billing, ordering, stock and quoting customers.

Built and maintained customer relationships by providing exceptional customer service.

Maintained and created system inventory in CRM software to ensure maximum organization and accountability.

Facilitated and assisted in hiring new employees to ship products and maintain excellent customer relations.

Analyzed customer feedback to identify areas of improvement and implement changes.

Maintained quality control and product oversight to ensure client retention.

CHATTANOOGA BOX

LEAD MACHINE OPERATOR

OCTOBER 2011–JANUARY 2015

Manufactured corrugated boxes, die cut inner packing with partitions and dividers, and one-piece folders.

Used pallet transportation equipment to load and unload pallets in appropriate areas, following shipping schedules to meet deadlines.

Assembled cut wood and cardboard components into boxes or pallets using tape, glue, nails and staples, labeling finished products appropriately.

Promoted worksite safety by explaining and enforcing OSHA requirements.

Managed and led assembly lines to maintain maximum efficiency.

Operated and adjusted production processes and heavy machinery for quality and productivity.

EDUCATION

Penn Foster- Highschool GED

2010

ISSA Personal Trainer Certification

2024

AED/CPR Certification

2024

SKILLS

Team training

Organization

Hiring and Recruiting

Problem Solving/Critical thinking.

Conflict resolution

Mathematics/Analytics

Strong Communication

Computer Skills

Microsoft Products (Outlook, Office, Excel, Teams)

CRM software (Cougar Mountain)

Ticketing Systems

Customer Service

Data Entry

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