Service Representative Customer

PROFILECONTACT NUMBER: +233*********

P.O.BOX ****7, Accra North, Accra

Email:*************@*****.***

KOMLA AWATE BLAKEMA

Bilingual, ( English& French ) hard -working and enthusiastic learner with good communication

, presentation skills and the ability to work well both independently and in a team.I am a young man with a lot of capabilities to take up any appropriate position and its challenges. With the needed orientation and the job training I shall be more than able to execute my duties and to contribute my quota towards the continued success of the company. PERSONAL DETAILS

SEX: MALE

NATIONALITY : GHANAAIN

LANGUAGES SPOKEN: ENGLISH, FRENCH, EWE, TWI

EDUCATION

Bachelor of Arts,Human Resource Mgt University of Ghana 2023 Diploma in International Trade, logistics and shipping Mgt Ambassadors college 2014 International Baccalaureate (French) University of Lome2000 -2003 WORKING EXPERIENCE

August 2023 -Present E-Services Africa Ltd

Bilingual (English & French) Customer Service Representative Assist customers by answering to calls, emails and chats via Zendesk and other CRMs

-Multi tasking with customer profiles and other projects

-Zendesk and other CRMs -Multi tasking with customer profiles and other projects -Resolve customers concerns and escalate via Slack and other escalation platforms Skills: Proficiency in CRM software (e.g Zendesk, Avaya) · Problem Solving and conflict resolution · Time management and multitasking · Adaptability and flexibility · Team Collaboration · Attention to Detail

May 2021 -August 2023 TRADEDEPOT

TRADE EXECUTIVE

Aquisition of New account

Retention of new Account

Daily visit to client to raise sales

May 2018- May 2021 iTRANSPORT LIMITED

• ADMINISTRATIVE ASSISTANT

• Tracking of all vehicle and collecting sales

• Ensuring the achievement of High level of productivity and sales target weekly by staff

• Achieve sales target with the team

• Managing records and receipts

• Maintaining and updating database of all drivers and vehicle December 2015 -December 2017( ASN FINANCIAL SERVICES)

• CORPORATE INVESTMENT EXECUTIVE

• Funds Mobilization

• Opening of corporate account

• Making appointment to meet with management of companies.

• Closing of Fixed deposit

• Providing financial Advice to clients

OCT 2014 - December 2015 (STANDARD CHARTERED BANK -GHANA)

• BUSINESS DEVELOPMENT OFFICER

JOB DESCRIPTION

• Sales and marketing of Bank services

• Prospecting for New business for the Bank

• Tailoring solution to client need

• Providing loan facilities to individuals

• Empanel New companies

• Segment focus, customer focus need based selling

• Actively reducing Non-funding, sales Error and increase The premium sourcing

• Assigning Companies to the employee banking Pay roll

• Making appointment to present The Bank services to individuals and businesses JAN 2013 –SEPT 2014 MULTICHOICE GHANA

• SALES EXECUTIVE

JOB DESCRIPTION

• Using flea market to sell company product.

• Taking the product direct to consumer.

• Demonstrating product feature and usage

• Telling customers about benefits of the products

• Market the company’s products by sharing prospectus

• Making appointment to present company’s products to individuals or businesses

• Closing sales

JAN 2011 – JAN 2 VODAFONE GHANA DANSOMAN

ROLE

• DIRECT SALES

JOB DESCRIPTION

• Mapping up strategies and implementing ways to sell company’s products and services effectively efficiently and profitable to new and existing customers.

• Also to strategically improve the company’s sales records by creating and implementing modern selling and marketing strategies, taking into consideration our strength, weaknesses, opportunities and threats.

• Deepening business relationship between my company and its existing new and potential business clients

• Telling customers about benefits of the products.

• Taking the product direct to consumers.

• Closing sales.

KNOWLEDGE, SKILLS AND ABILITIES

• Computer literate

• Experience in managing multi Task simultaneously

• Good written and verbal communication skills, excellent interpersonal relationship skills

• Analytical problem solving skills and self- motivated

• Determined and flexible team player with willingness to assist other team members

• Very assertive, innovative and ready to accept challenges

• Proactive, smart, dedicated and performance driven.

• Ability to work for long hours with or without supervision

• Ability to follow oral and written instruction.

PERSONAL ATRIBUTES

• Honest, Disciplined, Respectful and Trustworthy.

• Energetic and hard working

• Aware of opportunities and make necessary use of them

• Speak good English, Good French in addition to some ( Ghanaian) languages INTEREST

• Reading

• Watching movies

• Listening to music

Contact this candidate