Customer Service Client Support

Manjeet Kaur

587-***-**** ***************@*****.***

Edmonton, AB

Expertise

Customer Service

Client Support

Consultative Sales

Product Education

Customer Escalations

Critical Thinking

Virtual Communications

Net Promoter Score (NPS)

MS Word, Excel, Outlook, PowerPoint

Education

Business Admin., Sep 2020 – April 2022

St. Clair College

Windsor, ON

Community

Donation Camp Promoter, Canadian Blood Services

Organized and managed donation camp, distributing blood to 3 area hospitals.

Volunteer Meal Preparation

Prepared and served food to at-risk populations.

Licence and Certification

Emergency First Aid/CPR/AED level C

Security Guard Licence

Food Handler Certification

First Aid Certification

Objective

Communicative, dedicated, and goal-oriented customer service/support advisor with experience assisting customers in multiple organizations and environments. Experienced in development of procedural manuals and training guides. Skilled in handling guest complaints and special requests diplomatically.

Strong interpersonal ability, acting as a mentor and trainer to junior staff in previous roles, as well as receiving consistent recognition for ability to connect with customers and develop loyal promoters. Skilled at tactfully managing difficult customer interactions in-person.

Experience

Team Member 05/2023 to -

McDonald’s,Westlock, Alberta

Greeting guests, preparing orders, effectively handles responsibility of shift cash procedures.

Worked front counter, drive-thru and other areas.

Operated register to process payments and collect cash payment for order totals.

Recorded orders by answering customer questions and entering requests in system.

Provided excellent customer service by greeting customers and meeting quality expectations.

Operated cash register to ring up final bill and process various forms of payment.

Prepared products following restaurant, health, and safety standards and procedures.

Stocked shelves to organize aisles in assigned department.

Worked well with teammates and accepted coaching from management team.

Personal Support Worker (The village of Aspen Lake) 03/2022 to 05/2023

Provide proper care without agitation.

Look after of physical, mental, and emotional well- being of a patient who is not able to do so themselves, typically in the elderly population.

PSW ensures the residents nutritional health, assist the patient with daily tasks, working with interdisciplinary team to ensure the best quality of care.

Ensuring the fulfilment of individual goals and needs as instructed in the

client’s care plans.

Documentation and recording daily care reports which may includes resident’s incident report, restraint monitoring, medication administration.

Shift Supervisor 04/2021 to 1/2022

Diner 82 ltd., Edmonton, AB

Train workers in food preparation, and in service, sanitation, and safety procedures.

Greet and seat guests, and present menus and wine lists.

Compile and balance cash receipts at the end of the day or shift.

Supervise and participate in kitchen and dining area cleaning activities.

Resolve customer complaints regarding food service.

Schedule parties and take reservations.

Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel.

Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.

Forecast staff, equipment, and supply requirements based on a master menu.

Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.

Assign duties, responsibilities, and workstations to employees in accordance with work requirements.

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