Information Security Anlyst

CRISTIAN MARTINEZ

281-***-**** *.**********@**.*** https://www.linkedin.com/in/cristianmartinez-/

EDUCATION

The University of Texas at San Antonio Certifications: (February 2025)

Major: Cyber Security BBA Google Cyber Security Professional

Information Security Analyst – Floworks, Houston, Tx June2 2023 – Present

Developed IT security policies and procedures to strengthen the company’s security framework.

Led bi-monthly phishing campaigns and security training in KnowBe4, increasing employee awareness by 25%.

Prepared detailed incident response reports for both minor and major security incidents, streamlining internal communication and response times.

Implemented Mimecast tools for anti-phishing, malware scanning, and spam filtering, reducing incidents by 15%.

Integrated Mimecast email filtering with SIEM for enhanced threat detection and reporting.

Utilized Tenable to identify, assess, and manage vulnerabilities, reducing risk exposure.

Conducted weekly vulnerability management meetings to review new and recurring vulnerabilities, coordinate remediation strategies, and drive action plans.

Help Desk Analyst II – Flo Works Pasadena, Tx June 2022 – June2023

·Vigilantly oversee system alerts, collaborating seamlessly with the information security and network teams to swiftly address and rectify issues.

·Accountable for executing Microsoft Exchange responsibilities, including the creation and management of user and group accounts.

·Charged with maintaining seamless tier I & tier II support for a user base exceeding 1000 individuals across Texas and various other states. Concurrently providing mentorship to fellow team members.

·Accountable for the management of user accounts in Active Directory, including providing support for computer Incident response.

·Collaborated on the integration of email and domain acquisitions of other companies into our network infrastructure.

IT Service Desk– Hooverslovacek LLP, Houston, Tx September 2021- June 2022

·Administered day -to-day installations, firmware upgrades, and troubleshooting for 100+ users and 120 devices, including laptops, desktops, printers, and smartphone devices by creating and deploying packages.

·Directed system security by configuring, monitoring, and maintaining security and efficiency of IT Infrastructure.

·Delivered timely tier-II support and resolved tickets related to hardware, software, and printers for 100+ users.

·Active Directory management including global policy, permissions, and account creation.

Computer Technician/ Computer Test Engineer – CSAT Solutions, Houston, Tx December 2018 – September 2021

·Communicated with customers to resolve complaints by identifying issues, possible malfunctions, or the need for further customer education.

·Diagnosed and repaired hardware/software with desktops, notebooks, netbooks, monitors, and tablets

·Collaborated with senior engineering teams on the deployment of new product introduction readiness and training.

·Supported and conduct functional testing on computers and or components.

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