Supply Chain Customer Service

ENRIQUE M. NARANJO

**** * ******* **** *** • Town of Queen Creek, Arizona 85140 • 480.352.9252QUALIFICATIONS PROFILE:Extensive customer service experience with the ability to function in diverse environments, particularly analytical. Excellent understanding of finance operations, establishing strong customer relationships.Outstanding communication skills – oral presentation and written. Solid background interacting with all levels of individuals. Successful peer training, coaching & counseling experience with new hires and peers. Extensive training with vendor dispute cases related to pricing issues.Capable of establishing interdepartmental customer relationships with the ability to secure pertinent data in a timely manner. Extremely dependable in completing projects accurately with a strong commitment to professional growth and development.Analytical and organizational skills allowing assessment of a situation and the ability to employ creative resolutions for complex customer situations.Experienced using Microsoft Word, Microsoft Excel, Access, PowerPoint, and working in an FDR environment. Adapts to new systems and software easily.Completion of Supervisory Training – Performance Management, Coaching, and Selling Skills.Jira CertifiedEMPLOYMENT BACKGROUND:GoTo Foods, Town of Queen Creek, Arizona

SUPPLY CHAIN COMPLIANCE ANALYST 4/04/23 – 3/25/24Monitor supply chain operations to ensure compliance with company policies, industry regulations, and contractual obligations.Perform audits and risk assessments to identify inefficiencies or gaps in the supply chain processes and recommend corrective actions.Collaborate with cross-functional teams including logistics, procurement, and compliance to ensure seamless operations and issue resolution.Maintain accurate documentation and reporting on supply chain performance and compliance metrics.Ensure that suppliers adhere to required safety and regulatory standards.US FOODS INC: DBA US FOODSERVICE, ALLIANT FOODSERVICE, Tempe, Arizona

CUSTOMER OPERATIONS – Contract Coordinator II K12 1/16 – PresentReview vendor agreement contracts, update and maintain contractual agreements for vendor rebates and billbacks.Maintain pricing updates in company pricing system. Build relationships with US Foods locations in regions across the United States as we work in a centralized processing center to accommodate all internal customers as well as vendors specializing in K12 customers.NEW ACCOUNTS – A/R/FINANCE-NA COORDINATOR-NA A/R SPECIALIST 7/01 – 12/2015

NAT’L ACCOUNTS SET UP COORDINATORProcess and analyze applications for company business accounts. Provide customer support for company sales force, businesses, and support of various business processes within A/R & Credit department.Apply payments, adjustments, and reconciliation of all A/R processes.INSIGHT ENTERPRISES, Tempe, Arizona 6/00 – 7/2001

VIP SALES DIVISION: NATIONAL ACCOUNT EXECUTIVEProvide customer service and outbound sales of hardware and software product expertise to a valued customer base nationwide.CHASE BANKCARD SERVICES, Tempe, Arizona 7/99 – 6/2000

FRAUD RECOVERIES/FINANCE DEPARTMENT: FRAUD RESEARCH ANALYSTReview fraud cases for possible recoveries due to fraud losses. Process chargebacks according to MasterCard and Visa regulations.Extensive auditing, review, and reconciliation of accounts using complex accounting reporting methods.CUSTOMER SERVICE: SENIOR OPERATIONS COORDINATOR 5/93 – 6/1999Respond to customer’s telephone inquiries regarding account status and/or services offered, primarily with co-branded products.Team building, peer training, and quality reviews.Special projects in obtaining lower average handling time, quality, and billing disputes.ROHR MANUFACTURING, INC.

MANUFACTURING FINANCE: COST ESTIMATOR / FINANCE ANALYST 1989 – 1992Interfaced with customer service support – military and commercial, engineering cost estimators, and production control.Provided detailed documentation for internal and external customers for the preparation of audit lists used by customer support and contracts in negotiations for outstanding claims with major contractors.EDUCATION:

BACHELOR OF ARTS – Christian Life College, Stockton, Calif