Customer Service Representative

Mercedes Smith

**********@*****.*** 404-***-**** Riverdale, GA

SUMMARY

Dynamic Customer Service professional with 16 years of experience, including roles at Condient and Kaiser Permanente. Proven track record in enhancing customer satisfaction and managing high-volume interactions. Adept in Microsoft Office Suite and POS systems, seeking to leverage skills and experience in a Customer Service Representative role.

WORK EXPERIENCE

Conduent Riverdale

Customer Service Representative 8/14/2022 - 12/1/2024

• Delivered exceptional customer service by addressing inquiries, resolving complaints, and providing information on products and services, resulting in increased customer satisfaction and loyalty. Kaiser Permanente Morrow, GA

Customer Service Representative Jul 2022 - Dec 2023

• Managed appointment scheduling, cancellations, and rescheduling to ensure seamless healthcare service delivery.

• Verified patient insurance statuses to maintain accurate and up-to-date records.

• Provided responsive support to enhance patient satisfaction and streamline administrative processes. Wireless Time Atlanta, GA

Master Certified Trainer Jun 2017 - Present

• Conduct training sessions and research initiatives to support revenue growth strategies in the Atlanta Market.

• Facilitate monthly team-building workshops to align store teams with upcoming business objectives.

• Deliver personalized training and resources to employees requiring additional support to achieve individual and collective success.

Store Manager Aug 2014 - Present

• Manage daily sales operations and customer service, ensuring a high level of satisfaction in a retail environment.

• Oversee cash deposits and accurate sales reporting to maintain financial integrity.

• Coordinate bi-weekly scheduling and facilitate team meetings to consistently achieve corporate objectives, leading to top performance in customer satisfaction and sales within the Atlanta Market. Thirdeye Communications Atlanta, GA

Store Manager Oct 2011 - Aug 2014

• Advanced from Sales Associate to Store Manager within six months, leveraging outstanding sales performance and company engagement.

• Oversaw store operations, ensuring compliance with inspection standards, accurate inventory records, and correct processing of financial deposits by associates.

• Fostered a culture of innovation and friendly competition, maintaining the store's status as a top performer across multiple districts.

Atlanta Dream Wings Atlanta, GA

Lead Cashier Oct 2008 - Oct 2011

• Maintained an organized and clean dining room while efficiently operating POS systems, demonstrating proficiency in front store operations.

• Supervised and trained cashiers, ensuring adherence to established procedures and enhancing team performance. EDUCATION

Mundy’s Mill High School

High School Diploma, General Education

Atlanta, GA

2008

SKILLS

Mastery of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) • Proficient in Windows Operating Systems, Windows 10 • Proficient in MAC, OSX • POS Systems • Social Media Marketing Experience • Publication Editing • Data Entry

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