Service Representative Member
Resume:
Roderick Turner
Daytona Beach, FL *****
********.**@*****.***
Summary
Helpful Member Service Representative diffusing volatile customer situations, generating additional revenue, and building productive relationships with both staff and customers. Customer-centered and friendly professional with extensive background maintaining customer satisfaction and contributing to company success goals.
Skills
Member correspondence
Membership renewals
Trade policy
Service upselling
Customer service
Dispute resolution
Point-of-sale system
Experience
July 2024 - Current
Planet Fitness - Daytona Beach, Florida
Member Service Representative
Enhanced member relationships by providing excellent service during each interaction.
Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Handled customer complaints in an efficient and courteous manner.
Handled calls for new sign-ups, service cancellations and cross-selling opportunities.
July 2024 - Current
BJ's Restaurant & Brewhouse - Daytona Beach, FL
Host
Greeted customers, answered questions and recommended specials to increase profits.
Assigned patrons to suitable tables according to server rotation.
Balanced cash drawers at the end of each shift.
February 2023 - June 2024
Carrabba's Restaurant - Daytona Beach, FL
Host
Performed regular restroom checks to restock supplies and handle minor cleaning.
Resolved conflicts between customers when necessary.
Took reservations from patrons by phone or online.
August 2022 - February 2023
Shoe Carnival - Daytona Beach, Florida
Retail Sales Associate
Prepared merchandise for purchase or rental.
Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Offered suggestions for additional items that may be of interest to customers.
Education and Training
Daytona State College Daytona Beach, FL
High School Diploma
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