System Administrator Service Management

Anuja Bachhav

**************@*****.*** 928-***-**** Pune Anuja

Working on the ServiceNow platform with around 2+ years of experience as a Consultant, Developer, and Administrator, I specialize in implementing, developing, and maintaining ServiceNow applications and automations. Combining technical and functional expertise, I deliver effective solutions aligned with customer requirements, backed by a strong understanding of ITSM and FSM processes and best practices.

CERTIFICATIONS & ACHIEVEMENT

• Certified Implementation Specialist - IT Service Management (CIS-ITSM).

• ServiceNow Certified System Administrator (CSA).

• ServiceNow Micro Certifications - Flow designer, Service Portal, Integration Hub, Performance Analytics.

• Azure Fundamentals (AZ-900), Microsoft.

• Azure AI Fundamentals (AI-900), Microsoft.

• Accolade Individual Bronze Award, Syntel Ltd.

SKILLS

• ServiceNow • ITSM • FSM

• JavaScript • SAP • SQL

WORK EXPERIENCE

Syntel Ltd Atos Nov 2022- Present

Associate Consultant ServiceNow Developer

• Expertise in Business rules, Client Scripts, UI Policies, UI Actions, Script Includes, Email Notifications, Workflows, Catalog Items, Record Producers, and Background Scripts.

• Extensive knowledge of JavaScript, Glide API, and ServiceNow Scripting best practices.

• Experience in ITSM, FSM, Service Portal and CMDB including Database views.

• Proficient in Flow Designer and Workflows to automate processes, enhancing efficiency and accuracy.

• Demonstrated strong work ethics, communication, and interpersonal skills by collaborating with clients to gather requirements, conduct work demos.

• Worked closely with business Analysts and SMEs to perform requirement analysis, ensuring that development aligns with business needs.

• Managed update sets for effective customization migration across instances.

• Experience in Integrations, Transform Maps, and Import Sets. Project: AGFA Healthcare and Radiology

• The project included the development of ITSM modules, Service Portal, Integrations and FSM module and SAP.

• FSM Module Customization and Enhancement: Worked extensively on customizing the FSM module, including work orders / tasks, and timesheet management. Integrated FSM with SAP and xUAT, automating data exchange.

• Service Portal Customization: Played a major role in customizing the Service Portal, enhancing user experience through advanced widget and theme development. Created service portal pages as per the requirement.

• Scripting and Automation: Developed Flow/workflows to automate approval processes and notifications, streamlining operations.

• Deployment and Maintenance: Expert in deploying update sets and custom applications, ensuring smooth transitions between environments.

• SAP Administration: Working extensively with SAP transaction codes (Tcodes) to manage work orders, Asset and Inventory management, contracts, and reject Debit Memo Requests (DMRs) in compliance with company policies.

• Administration: Responsible for on-going enhancement and maintenance of the ServiceNow platform. worked on User Management to add, update and deactivate Users, Groups, Roles in ServiceNow. Working on Field Service Management and providing support to all the resources involved in field service management activities. Collaborated with cross-functional teams to resolve data discrepancies and improve data integration processes between SAP and ServiceNow.

Wipro Ltd.

Project Intern March 2022 - May 2022

• Performed data cleaning necessary for predictive models by accessing information from customers in the telecom sector. Performed Data Analysis on Dataset. Involved in writing complex SQL queries and BI reports.

• Applied models and data to understand and predict the churn rate of telecom users. EDUCATION

MVP'S KBT College of Engineering, SP Pune University June 2017 - June 2022 Bachelor's of Engineering, Computer Science - 9.8 CGPA

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