Customer Service Business Management

J O D I G E N A U E R - R O S E N

• Luxury Retail Professional •

E D U C A T I O N

Bachelor of Arts, Business Management LIU Post, Brookville Campus Associates of Applied Science, Retail Business Management Nassau Community College Specialty Customer Service and Leather Goods Training Paris, France sponsored by Louis Vuitton

(516) 423 - 1733 • ********@*****.***

E X P E R I E N C E

Sales Professional and Keyholder, GAP March 2019 - September 2021 Top recruiter of rewards program members

Preparing sales floor for customer use

Responsible for readying cash-wraps for each shift Manager, Jennifer Tattanelli April 2018 - December 2019

• Assisted in the opening of a new storefront

• Managed paperwork, inventory, and merchandising, coordinated with Italy for special orders

• Produced graphics for online and offline layouts Sales Professional, Tory Burch April 2016 - February 2018

• Developed new client sales relationships by expanding existing client relationships • Performed client outreach via personal emails, notes, and phone calls to notify clients regarding new products and promotions

• Assisted visual team with preparing merchandise, in store displays, and maintaining store appearance to meet company standards

Luxury Sales Professional, Gucci Macy's Herald Square

• Top 50 in Sales award recipient

• Half Million Dollar Seller within 4 months sales period

• Trained new staff in product knowledge, POS systems, customer service and outreach

• Opened and closing registers at the beginning and end of each shift, handled daily monetary transactions October 2013 - April 2016

Luxury Sales Professional, Louis Vuitton October 2004 - October 2013

• Million Dollar Seller 6 consecutive years

• Worked closely with clients to create special order pieces including custom leather goods

• Earned "Go To" sales professional title for assisting celebrity clients and high-end international clientele Sales Professional, Madewell/J. Crew October 2021 - Present Work closely with 15-20 clients per shift to ensure a positive shopping experience Assist with store-wide merchandise rollouts

Prepare and restock salesforce with merchandise

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