Customer Service Management Specialist
Resume:
Kelly Ferreri
Inventory Management Specialist
Royersford, PA 19468
***************@*****.***
SKILLS
Customer Service Experience:Computer Knowledge:
Return Merchandise Specific Software Experience
Cashier Oracle/DOS
Merchandise Knowledge Microsoft Knowledge:
Online pick-ups/orders Outlook, Excel and Word
Call Center Experience Company Websites for Training Key Holder:Inventory Analyst:
Opened store and Registers Cycle Counts
Assisted with locked up merchandise Report data to supervisors Received all incoming merchandise Managed time for proficiency EXPERIENCE
Staples, Royersford, PA - Inventory Specialist
November 2023 - January 2024
● Minimized stock discrepancies by providing weekly inventory audits to ensure accuracy
● Ensured all pallet pick-ups were properly wrapped and included with the necessary documents
● Received the weekly delivery and the complete break down of all pallets received
● Ensured all merchandise was on the sales floor in a timely manner for accurate weekly inventory counts
Staples, Royersford, PA - Cashier
July 2023 - November 2023
● Assisted Customer with any questions regarding product compatibility and general office questions
● Answered phone calls and directed customer to correct manager/associate
● Multi-tasked between explaining where products are located, keeping the front end stocked
● Provided assistance with purchased furniture is securely placed in the provided customer transportation
EDUCATION
Montgomery County Community College, Pottstown, PA January 2009 - May 2012
Nursing Associate Degree
Owen J Roberts High School, Pottstown, PA
September 1994 - June 1997
High School Diploma
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