Customer Service Support

Gabrieanna Williams

*****************@*****.*** 832-***-**** Spring, TX

SUMMARY Seeking a Customer Support Associate role with 5 years of experience in customer service and team leadership. Excelled in enhancing customer satisfaction, streamlining workflows, and training staff at Marcos’s Pizza and Mister Car Wash. Skilled in fostering positive relationships and optimizing operational efficiency. WORK EXPERIENCE Marcos’s Pizza Deer Park, TX

Team Leader Jan 2023 - Aug 2023

• Enhanced customer satisfaction by promptly resolving service issues and reducing the need for escalation.

• Improved team efficiency by establishing streamlined workflows and setting measurable performance standards.

• Fostered a positive work environment and motivated staff by implementing recognition and rewards programs, contributing to the achievement of departmental objectives.

Mister Car Wash Pasadena, TX

Guest Service Specialist Mar 2022 - Sep 2022

• Enhanced customer loyalty by delivering personalized service, addressing inquiries, and fostering positive relationships.

• Improved operational efficiency by refining front desk procedures for check-ins and check-outs.

• Contributed to revenue growth by identifying upsell opportunities and facilitating group reservations.

• Trained new staff on customer service protocols, ensuring a uniform and high-quality brand experience.

ARMSTRONG DISPATCHING LLC Cypress/Texas

Dispatcher Jan 2021 - Feb 2022

• Efficiently coordinated and managed logistics for a fleet of 50+ vehicles, ensuring timely deliveries and optimizing route planning for ARMSTRONG DISPATCHING LLC.

Human Health Service Conroe, TX

Caregiver Feb 2020 - Dec 2020

• Provided comprehensive personal care, including assistance with grooming, dressing, and meal preparation, ensuring adherence to medication schedules and dietary restrictions.

• Maintained a clean and organized living environment for clients, managing household tasks such as laundry, cleaning, and grocery shopping.

• Offered emotional support and companionship, engaging clients in social activities and conversation to enhance their mental well-being and quality of life. EDUCATION Gels Mipenlgh Sete

High School Diploma

Conroe, TX

Mar 2022

SKILLS Workforce Planning • Workload Management • Motivational Skills • Performance Appraisal • Influencing Skills • Meeting Facilitation • Remote Team Management

• Teamwork and Collaboration • Customer Service • Performance Coaching • Decision-Making • Operational Excellence • Staff Training • Communication Skills

• Problem-Solving • Patience • Active Listening • Time Management • Conflict Resolution • Multitasking • Team scheduling

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