Customer Service Data Entry
Resume:
Yusra Saleem
Sugar Grove, IL, *0554
*************@*****.***
Education
● SMS Grammar School Graduated July 2014
● CIMS Group of colleges - Lahore, Pakistan Graduated September2016
● Punjab University - Lahore, Pakistan Graduated September 2018
Skills
● Microsoft office
● Organized
● Time management
● Problem-solving
● Patience
● Communication
● Conceptual Thinking
● Staffing
● Feedback Providing
● CustomerComplain resolution
● Problem, Issue and complaint resolution
● Order and refunding process
● Administrative and office support
● Inbound customer service
● Understanding customer needs
● Call control
● Lesson planning
● One on one instruction
● Knowledge assessment
● Curriculum design
● Group instruction
● Good at explaining concepts
Experience
2018-2022
2
Tranzum Courier Service, Pakistan - Customer service
● Help customers with their situation
● Complain notes of the customer
● Handle 200+ calls daily
● Presenting relevant product information
● Trained new employees
● Entering customer data and organizing customer interaction logs
● Received an average 85% customer satisfaction rating .
● Memorized entire line of company products and services,including prices and special discounts
● Provided basic technical support for clients on a wide range of company products, resolving issues at a 80% rate
January 2023 -
BP Seven Star Service INC- Secretary of inventory and Data entry.
● Holding knowledge about items present in the inventory
● Knowledge about products to be ordered on the required time and its quantity
● Entering products in the company system
● Pricing the products
● Entering sales weekly
● Enter Pos and invoices
● Compile and maintain record for all types and quantity of inventory
● Coordinate the receiving and accounting inventory for products
● Work with accounting personnel to entry of receivables and payables to maintain proper expense report
● Other duties as required by the management.
February 2018 - July 2018
Little Folks Paradise, Pakistan- Tutor
● Reviewing classroom or curricular topics and assignments
● Assisting students with homework, projects, test preparation, papers, research and other academic task
● Helping students understand key concepts
● Prepare students for test and examinations in schools and at entrance level
● review assignment, examination scores both inside and outside classroom
● Making lesson plans, reviewing textbooks in detail to teach and provide additional projects in each session.
● Communicating with parents to track progress.
3
May 2023 -
Babysitter, Yorkville
● Monitored children of age group from 5 - 13 years old while parents were away and was ready to handle all emergency situations
● Maintained hygiene through baths,maintained health with providing good healthy meals
● Followed sleep schedule and introduced different winding down techniques to help children fall asleep faster and better
● Created steady schedule for children to finish their homework and add extra hour to their activity time
● Help children in learning social skills and navigate situations at schools.
● Discussed progress and issues with parents and discussed possible solutions.
● Established solid relationships with children and their parents. Language Skills
Proficient in the following languages: Urdu and English Reading skills in: Sindhi and Arabic
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