Customer Service Representative
Resume:
HARSH
PARIKH
***************@*****.***
Burnaby, BC V3N 3H4, Canada
PROFESSIONAL SUMMARY
Dynamic customer service professional with a proven track record at Muthoot Finance, excelling in client relationship management and financial transactions. Skilled in compliance and digital banking, I leverage my strong communication abilities to enhance customer satisfaction and drive retention. Committed to delivering exceptional service and informed financial solutions.
SKILLS
• Financial Analysis • Strategic Planning Abilities
• Client-Centric Approach Comprehensive Financial
Knowledge
•
EXPERIENCE
Customer Service Representative, Muthoot Finance, Jan 2024 - Aug 2024, INDIA
Provided exceptional customer service by assisting clients with inquiries and account-related issues
•
Processed transactions, including deposits, withdrawals, and payments with accuracy and efficiency
•
Assisted customers in understanding banking policies and digital banking services
•
Developed strong relationships with clients to enhance customer satisfaction and retention
•
Maintained up-to-date knowledge of financial regulations and compliance requirements
•
Retail Associate, Home First Finance Company, Jul 2023 - Dec 2024, INDIA Assisted clients with loan applications, ensuring accuracy and completeness of required documentation
•
Educated customers on loan products, interest rates, and repayment options to help them make informed decisions
•
Conducted preliminary financial assessments and credit checks to determine client eligibility
•
Processed loan payments, account inquiries, and transaction requests efficiently
•
Maintained compliance with company policies and regulatory guidelines for financial transactions
•
Customer Advisor, Union Bank Ltd., Sep 2022 - Feb 2023 EDUCATION
Masters of Business Administration
University of Canada West, CA, Sep 2026
Bachelors of Business Administration
Parul University, India, May 2023
GPA: 7.8/10
High School: Commerce
Navrachana Vidyani Vidyalaya, India, Apr 2020
GPA: 78%
INTERNSHIP
Union Bank Ltd., Customer Advisor, 01/09/22 to 28/02/23 HOBBIES AND INTERESTS
• Reading financial news and market trends
• Community involvement
• Multicultural interests
• Networking and attending professional development seminars PROJECTS
National Entrepreneurship Network Course, 2022, A project course work on business named 'Social Sharing'.
Contact this candidate